Navigating subscription services can sometimes lead to unexpected billing questions, especially when it comes to meal kit services like EveryPlate. We understand that most users don’t think about their billing until an unfamiliar charge appears. In this guide, we will clarify how EveryPlate refunds work, who is eligible for refunds, and outline the simple steps to quickly request your money back. We're here to help you through this process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your EveryPlate account email and password ready for verification.
Order Number: Locate your specific order number for the meal kit that you are requesting a refund for.
Transaction ID: Have the transaction ID from your payment confirmation email handy to expedite processing.
Delivery Date: Be prepared to provide the delivery date of the affected meal kit.
Refund Reason: Clearly outline the reason for the refund request, such as missing items or quality issues.
Photos of the Product: If applicable, take clear photos of any damaged or missing items to support your claim.
Subscription Details: If you are a subscriber, note your subscription plan type and any recent changes to your account.
Communication History: Keep a record of any previous communications with customer service regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Electronic Check
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from EveryPlate
EveryPlate provides a meal kit subscription service where users receive pre-portioned ingredients and recipes delivered directly to their doors. As a subscription-based model, users have specific rights regarding their account management and eligibility for refunds, which is important to understand to ensure a smooth experience. Below are the situations where users may qualify for a refund:
Delivery Issues: If a meal kit is not delivered or arrives significantly late, users may be eligible for a refund for that particular delivery.
Quality Concerns: Users who encounter issues with the quality of ingredients, such as spoiled or damaged items, may qualify for a refund upon reporting these concerns to customer service.
Service Cancellation within the Refund Window: If a user cancels their subscription before the renewal date and within any applicable refund or cooling-off period, they might be eligible for a refund on the upcoming charge for the next delivery.
Incorrect Orders: If users receive incorrect meal kits or missing items that were ordered, they may qualify for refunds corresponding to the items not received or not matching their order.
Subscription Pause: Users who temporarily pause their subscription may inquire about the financial implications of their pause in relation to their billing cycle and may qualify for adjustments based on the terms of their subscription agreement.
Understanding these circumstances can help users navigate their rights regarding refunds with EveryPlate effectively.
Step-by-Step Process to Request Your EveryPlate Refund Like a Pro
If you purchased through EveryPlate.com:
Go to the EveryPlate website.
Log into your EveryPlate account.
Navigate to the Help Center by scrolling to the bottom of the page.
Click on "Contact Us" to access the support options.
Select Membership & Billing as your query category.
Choose "Request a Refund" from the dropdown menu.
Provide details about your request, mentioning that your subscription renewed without notice or that the account was unused.
Submit the form and keep an eye on your email for a response from customer service.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your EveryPlate subscription.
Select Report a Problem under the subscription details.
Choose "I want to report a problem" and select "I didn’t authorize this purchase" or "This subscription was unused".
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find your EveryPlate subscription and tap on it.
Tap Manage and then select Refund.
In the reason field, mention that the account was not used or that the subscription renewed without prior notice.
Complete the submission process and check your email for the outcome.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select your account icon in the top right corner.
Click on Manage Account and scroll down to find your EveryPlate subscription.
Select Billing History.
Find the charge you want refunded and click on Request a Refund.
In your message, state that the account was unused or that you did not receive notice before renewal.
Submit your refund request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
On [Billing Date], I noticed a billing issue related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Should you require any supporting documentation, please find it attached to this email.
I would appreciate confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but is not yet processed.
Your refund is in the queue for review. Please allow up to 3 business days for processing.
Processing
The refund is currently being evaluated by our team.
Your refund is under review and will be completed shortly. Hold tight!
Partially Refunded
A portion of your total order has been refunded.
You will see some funds returned to your account. Check your email for details on what was refunded.
Refunded
Your refund has been processed successfully.
The full amount has been returned to your payment method. It may take 3-5 business days to reflect in your account.
Completed
The refund process is finalized and closed.
Everything is settled! You are all set, and the refund has been credited to your account.
Denied
Your refund request was not approved.
The request did not meet the criteria for a refund. Please check the confirmation email for reasons.
Canceled
The refund request has been removed or canceled.
Your refund request was canceled. You will not receive a refund for this order.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At EveryPlate, users may occasionally find themselves in situations where they need to claim a refund due to subscription adjustments or product issues. Here are some specific scenarios illustrating how refunds were successfully claimed:
If a customer mistakenly selected a meal plan but meant to opt for a cheaper option, they reached out to EveryPlate’s customer service. Within minutes, their account was adjusted, and a refund for the price difference was processed promptly.
A user had to skip their next delivery due to unexpected travel plans. After notifying EveryPlate before the cutoff date, they were able to receive a full refund for that week's meal kit, ensuring they were only charged for the deliveries they actually received.
When a customer received an incorrect order, they contacted EveryPlate’s support team. The representatives were helpful in resolving the issue and issued a refund for the value of the missing meal in their next billing cycle.
A subscriber realized they had double-booked meal deliveries due to a last-minute schedule change. By quickly reaching out to customer service, they were able to adjust their subscription settings and received a refund for the additional delivery.
The Easiest Way to Get a EveryPlate Refund
If you're frustrated trying to get a refund from EveryPlate—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with EveryPlate is straightforward if you know where to look. Here are some efficient ways to keep tabs on your refund:
Check Your Email: EveryPlate sends email notifications regarding your refund progress. Look for updates in your inbox, including any details about processing times or when to expect your funds back.
Use the EveryPlate Mobile App: If you’ve placed your order through the EveryPlate app, you can track your refund status directly there. Navigate to the 'Order History' section to see updates on your refund.
Visit Your Account Dashboard: Log into your EveryPlate account and head to the 'Order History' tab. Here, you will find a detailed view of all your orders and their refund statuses.
Billing Section Insights: Within your account settings, check the 'Billing' section for information on recent transactions, including any pending refunds.
Refund Progress Updates: EveryPlate typically provides clear details about the stages of your refund process, such as when the request is approved and when the funds are expected to be released.
FAQ
If you forgot to cancel your EveryPlate subscription in time, unfortunately, refunds cannot be provided for the current week's order. However, you can always reach out to customer support to discuss your situation, as they may offer options or assistance for future deliveries.
Refunds from EveryPlate typically take 3 to 5 business days to process, depending on your bank's policies. Once your refund has been initiated, you should see it reflected in your account shortly after this period.
If you see a charge but do not have an active subscription, please double-check your account details to ensure that you haven’t missed any communication. You can then reach out to EveryPlate’s customer service for clarification and assistance in resolving the issue.
If you're unable to receive a refund directly from EveryPlate, you can try reaching out to customer service again for further assistance. Additionally, consider escalating your inquiry within their support system to ensure it is reviewed thoroughly. Reviewing your account details and any communications you've had with support may also help clarify the situation.
If you find that EveryPlate has declined your refund request, it's a good idea to carefully review their refund policy to understand the specific terms and conditions. You may also consider reaching out to their customer support team again for further clarification or additional assistance. Additionally, checking your account details can help ensure that all information is up to date and accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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