Overview
EVgo is a company that helps electric vehicle (EV) drivers find charging stations easily. They have a network of fast chargers all over the United States, so you can quickly power up your car while you're out and about. With their easy-to-use app or website, you can locate a charging station near you, see how much it costs, and even check the availability of chargers in real-time. EVgo aims to make it simple and convenient for you to keep your EV charged, whether you're on a long road trip or just running errands in town.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on an overview of EVgo's services, simplified for easy understanding.
How to Get a EVgo Refund: Step by Step
If you purchased through EVgo.com:
- Visit the EVgo website and log in to your account.
- Navigate to the ‘Account Settings’ section.
- Select ‘Billing’ from the menu.
- Locate the recent transaction you wish to get a refund for.
- Click on ‘Request Refund’ next to the transaction.
- Fill out the refund request form, including your email and account information.
- Specify the reason for the refund, such as “accidental renewal” or “the account was unused”.
- Submit the request.
- Monitor your email for a confirmation and follow any further instructions provided.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the EVgo subscription and tap on it.
- Scroll down and select ‘Report a Problem’.
- Choose the relevant issue related to your subscription.
- In the message, mention “the subscription renewed without notice” to increase your chances of a refund.
- Submit your request and await a response.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find the EVgo subscription you want to refund.
- Tap Manage, then select Refund.
- When prompted, state your reason, such as “the subscription was unused”.
- Complete the request and check your email for further updates.
If you purchased through Roku:
- Go to Roku.com and sign in to your account.
- Select Manage your subscriptions.
- Locate the EVgo subscription and click on it.
- Select Request a Refund.
- In the form, mention “the account has been inactive” for a higher chance of getting your refund.
- Submit your request and check your email for confirmation.
Tips and Tricks for Getting a EVgo Refund
- Document Everything: Keep detailed records of your usage, including dates, times, and issues encountered.
- Use a Direct Email: Contact support via their email instead of the contact form; it may get more attention.
- Be Polite but Firm: Use courteous and respectful language while clearly stating your request for a refund.
- Escalate When Necessary: If initial requests don't yield results, ask to speak to a supervisor or higher authority.
- Leverage Social Media: Tag EVgo on Twitter or Facebook, describing your issue for public visibility.
- Timing Matters: Request refunds right after an incident; immediate follow-ups are more effective.
- Reference Previous Conversations: Mention any previous interactions with customer support to reinforce your case.
- Highlight Loyalty: If you’re a long-time customer, mention this to strengthen your appeal.
- Use Negative Reviews Wisely: Threatening to leave negative feedback can prompt quicker responses.
- Look for Promotions: Some users reported refunds following requests that referenced promotional offers.
- Consider Alternative Contact: Try reaching out via chat support or phone if email responses are slow.
- Be Persistent: If you don’t receive a response, follow up regularly, varying your methods of communication.
Why Do People Request Refunds from EVgo
- Charging Station Malfunction: The charging station was not working properly during the visit.
- Overcharged Fees: The billing amount was higher than expected or incorrectly charged.
- Membership Issues: Problems with membership activation or renewal.
- Insufficient Service: Services were not delivered as promised or were unsatisfactory.
- Auto-Renewal Confusion: Unawareness of auto-renewal leading to unwanted charges.
- Location Inaccessibility: The charging station was inaccessible or out of service.
- Unexpected Account Closure: Account was unexpectedly closed without notice.
- Duplicate Charges: Charges that were applied multiple times for the same service.
- Lack of Customer Support: Inability to get help or resolution for issues faced.
- Promotions Not Honored: Failed to apply promotional discounts as advertised.
EVgo Refund Script
Script
Copy
Dear EVgo Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered on my recent statement. It appears there was an accidental charge that I did not authorize, which has caused some dissatisfaction with my experience.
I kindly request a refund for this charge as soon as possible. Thank you for your attention to this matter. I appreciate your prompt assistance.
Best regards,
EVgo Refund Policy
EVgo's refund policy states that customers may request refunds for unused charging credits within 30 days of purchase. Refunds are typically issued to the original payment method, and certain conditions may apply.
The Easiest Way to Get a EVgo Refund
If you’re frustrated trying to get a refund from EVgo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
