Overview
Extra at extra.app offers a debit card connected to your bank account that helps you build credit without any credit checks, interest, or upfront deposits. You get a spending limit called 'Spend Power' based on your bank balance, which you use to make purchases. The app then pays itself back and reports your on-time payments to credit bureaus to improve your credit score. There are two plans: one for just credit building and another that also lets you earn reward points for your purchases. The Extra app also helps you track your spending and gives access to member content. It’s designed to make building credit easy and affordable.
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The information is directly from the official Extra website, explaining their main services in easy-to-understand terms, perfect for a consumer audience.
How to Get a Extra Refund: Step by Step
If you purchased through Extra's ACH bank account linkage:
- Log in to your Extra account on extra.app.
- Navigate to your billing or account settings to find your linked bank account information and transaction history.
- Identify the transaction or membership fee you want to request a refund for.
- Contact Extra customer support directly via the website's support or concierge service link. This may be found in a Help or Contact Us section.
- In your message, mention that the membership fee was charged automatically and you did not receive adequate notice or service value.
- Request a refund explicitly for the specific recurring membership charge.
- If the membership is still active and you want to prevent future charges, ask to cancel the membership after the refund has been processed.
- Allow 7–14 business days for the refund to process, noting that refunds under $1.00 are not provided.
Tips and Tricks for Getting a Extra Refund
- Use polite but firm language emphasizing your expectation for a resolution.
- Document every interaction by keeping screenshots or emails of your requests and their responses.
- Escalate promptly by asking to speak to a supervisor or higher-level customer service representative if the initial contact is unhelpful.
- Time your request soon after the issue occurs, ideally within the shortest refund window tolerated.
- Mention related consumer protection laws or chargeback rights subtly to encourage compliance.
- Be persistent and follow up regularly until you get a definitive answer or refund.
- Use the payment method’s dispute or chargeback option if direct refund attempts fail.
- Highlight any service failures or misleading information encountered to justify the refund.
- Seek help from social media or public forums if the company remains unresponsive—sometimes public pressure helps.
- Avoid emotional or aggressive language which can reduce chances of cooperation.
Why Do People Request Refunds from Extra
- Lack of customer service help when trying to cancel membership, causing frustration.
- Membership fee increase from $8 to $20, seen as unfair or like a "robbery."
- App issues such as disconnection from bank accounts with no ability to reconnect.
- Freezing of cards without notification, leading to declined purchases and late fees.
- Non-working links for ID/address validation needed to reissue card and unhelpful customer support.
- Fees taken out of bank accounts without credit reporting, negatively affecting credit scores.
- Poor customer service responsiveness and inability to resolve problems.
Extra Refund Script
Script
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Hello Extra Team,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account that I believe was made in error. I did not authorize this charge, and I was quite surprised to see it on my billing statement. I would greatly appreciate your assistance in resolving this matter promptly. Please let me know if you need any further information from my end to facilitate the refund process.
Thank you for your understanding and support!
Best regards,
Extra Refund Policy
Extra.app states that membership fees are non-refundable after 60 days for annual plans and 30 days for monthly plans. Refund requests must be submitted within these time frames directly to their customer service.
The Easiest Way to Get a Extra Refund
If you’re frustrated trying to get a refund from Extra—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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