How to Get a F2F Refund

If you purchased through f2f.com directly:

1. Visit the f2f.com website and log into your account.
2. Navigate to the Account Settings section.
3. Click on Billing or Subscriptions.
4. Locate your active membership or subscription plan.
5. Select Request a Refund or Report an Issue.
6. In the message box, mention that the subscription renewed without prior notice.
7. Add details about why you want the refund, emphasizing that the account was unused since the renewal.
8. Submit your request and check your email for confirmation.

If you purchased through Apple:

1. Open the Settings app on your device.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find your f2f subscription in the list.
5. Tap Cancel Subscription (if required) to initiate the refund process.
6. Go to the Report a Problem website (reportaproblem.apple.com).
7. Log in with your Apple ID credentials.
8. Locate your f2f charge and click Report.
9. Explain your situation, emphasizing that you canceled the subscription and did not use the service.
10. Submit the request for your refund.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap on the menu icon (three horizontal lines) in the upper-left corner.
3. Select Account.
4. Tap on Purchase History.
5. Find the f2f subscription and tap on it.
6. Select Request a Refund.
7. In the request, mention that you were charged without notification and detail your lack of use of the service.
8. Submit your refund request.

If you purchased through Roku:

1. Go to my.roku.com and log into your Roku account.
2. Select Manage your subscriptions.
3. Find the f2f subscription in the list and select it.
4. Click on Cancel Subscription if you need to stop future charges.
5. Navigate to the Help section for Roku.
6. Find the link for Request a Refund.
7. When filling out the form, mention that you were billed unexpectedly and had no usage of the account.
8. Send your refund request and await confirmation.