Overview
FanShield is a cool company that focuses on making sure your ticket purchases are safe and secure. They offer protection plans for tickets to events, so if something goes wrong—like if the event gets canceled or postponed—you won’t lose your money. Their services are user-friendly and designed to give fans peace of mind when buying tickets, whether it’s for a concert, sports game, or other live events. Basically, they help you enjoy the excitement of the event without the worry that something might mess it up!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a simple explanation of FanShield's main services and benefits, aimed at consumers looking for ticket protection.
How to Get a FanShield Refund: Step by Step
If you purchased through Credit Card:
- Log into your online banking or credit card account.
- Navigate to the Transaction History section.
- Find and select the charge from FanShield.
- Click on the option to Dispute or Report a Problem.
- Choose the option for Unauthorized or Unexpected Charge.
- In the description field, mention that the subscription renewed without notice.
- Explain that you did not receive adequate notice of the automatic charge.
- If relevant, mention that the service was unused for the billing period.
- Submit the dispute request.
- Monitor your email for confirmation and follow any further instructions from your bank.
If you purchased through Apple (App Store):
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate and select the FanShield subscription.
- Scroll down and tap on Report a Problem.
- Choose the reason for your refund request, such as Billing Issues.
- Clearly state that the subscription renewed without your explicit consent.
- Include details about any unused time on the subscription.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines).
- Select Account.
- Click on Purchase History.
- Find the FanShield charge and tap on it.
- Choose Request a Refund.
- Select the reason for the refund, then include:
- Mention the lack of notice before the automatic renewal.
- Highlight that the account was not used during the billing period.
- Submit your request.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity at the top of the page.
- Locate the transaction for FanShield.
- Select the transaction and click Report a Problem.
- Follow the prompts to dispute the charge.
- State that the subscription automatically renewed without notice.
- Assert that you did not use the service during that period.
- Complete and submit your dispute.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Navigate to your Subscriptions in your account settings.
- Find the FanShield subscription and click on Manage Subscriptions.
- Select the option to Report a Problem.
- Choose the reason related to unexpected billing.
- Mention that the renewal occurred without your permission.
- Highlight that you did not use the subscription.
- Submit your report.
Tips and Tricks for Getting a FanShield Refund
- Document Everything: Keep a record of all communications, including dates, times, and what was discussed.
- Use Specific Language: Be direct and clear about your request for a refund; use phrases like "I am requesting a full refund" to avoid ambiguity.
- Contact Customer Service Early: Reach out as soon as you realize there’s an issue; timing can influence the response.
- Be Polite but Firm: Maintain a courteous tone while still being assertive about your rights as a customer.
- Escalate Wisely: If the first representative can’t help, ask to speak to a supervisor or manager to escalate the issue.
- Utilize Social Media: Post your concerns publicly on platforms like Twitter or Facebook for quicker attention from the company.
- Mention Consumer Rights: Reference your rights as a consumer when applicable to add weight to your request.
- Leverage Time-Sensitive Language: Indicate that you expect a resolution within a specific timeframe, like "I hope to resolve this within the week."
- Offer Alternatives: If a full refund seems unlikely, suggest alternatives like store credit or partial refunds to find a middle ground.
- Follow Up: If you don’t hear back, send a follow-up email or message reiterating your request; persistence can pay off.
- Share Your Experience: After resolving your case, share your experience in online forums to help others and to possibly elicit a response from the company if you're still unhappy.
Why Do People Request Refunds from FanShield
- Event cancellation - The event I purchased coverage for was canceled.
- Event rescheduling - The event was rescheduled and I can no longer attend.
- Unsatisfactory customer service - I had a poor experience with customer support.
- Misunderstanding coverage - I misunderstood what the coverage included.
- Technical issues - There were issues with purchasing or redeeming coverage online.
- Incorrect charges - I was charged incorrectly for my coverage.
- Personal reasons - I can no longer attend the event due to personal circumstances.
- Inability to file a claim - I found it difficult or impossible to file a claim.
FanShield Refund Script
Script
Copy
Hello FanShield Support,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent charge. It appears that I was billed incorrectly for a service I did not intend to purchase. I believe this may have been an accidental charge.
Given the situation, I kindly request a refund for this amount. I appreciate your prompt attention to this matter and look forward to your response.
Thank you for your help!
Best regards,
FanShield Refund Policy
FanShield offers a refund policy that allows customers to request a refund within a specified period after purchase, typically within 30 days. Refunds are processed for eligible cancellations or changes according to their guidelines, but certain conditions may apply based on the type of purchase.
The Easiest Way to Get a FanShield Refund
If you’re frustrated trying to get a refund from FanShield—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
