Overview
FitNY at fitny.app is your go-to app for getting fit and healthy in a way that's fun and easy! They offer personalized workout plans that match your fitness level and goals, whether you're just starting out or looking to step up your game. Plus, you can track your progress and stay motivated with helpful tips and challenges. They also have a community feature where you can connect with other users for support and inspiration. So, if you're looking to get in shape and have a good time doing it, FitNY is here to help!
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The description is based on a friendly and straightforward explanation of FitNY's services to make it relatable and easy to understand for consumers.
How to Get a FitNY Refund: Step by Step
If you purchased through the FitNY website:
- Visit the FitNY website.
- Scroll to the bottom and click on the Contact Us link.
- Fill out the contact form with the following information:
- Subject: Refund Request
- Explain that you wish to request a refund for your recurring membership charge.
- Mention that the subscription renewed without prior notice, if applicable.
- State clearly if the account has been unused during the billing period.
- Submit the form and wait for a response.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Tap on Subscriptions.
- Select your FitNY subscription from the list.
- Tap on Report a Problem.
- Choose the reason for your refund request:
- Select Subscription was not as expected.
- Mention that the subscription renewed without notice and emphasize unused time.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and tap on your FitNY subscription.
- Tap on Cancel Subscription (this may be necessary to initiate a refund).
- Once canceled, tap on Refund and select an appropriate reason:
- Choose Accidental purchase or Subscription was not as expected.
- Mention any issues regarding it renewing unexpectedly.
- Indicate that you haven’t used the service recently.
- Submit your refund request.
If you purchased through Roku:
- Go to the Roku website and sign in to your account.
- Navigate to the Manage Account section.
- Scroll down to find your subscriptions and locate FitNY.
- Select Cancel Subscription (if this is necessary for refund eligibility).
- Visit the Help Center on Roku's page.
- Click on Contact Us for assistance.
- Articulate your refund request clearly, stating:
- The subscription renewed without notice.
- The account has not been used.
- Wait for their customer service response.
Phone
The phone is not available.
Tips and Tricks for Getting a FitNY Refund
- Document Everything: Keep a record of all communications and receipts related to your purchase.
- Be Concise: When reaching out, clearly state your issue and what resolution you seek.
- Stay Professional: Use polite and respectful language, even if frustrated; it encourages better responses.
- Ask for a Supervisor: If initial contacts don’t yield results, request to escalate to a supervisor or manager.
- Leverage Social Media: If email support fails, post your issue on social media; companies often respond faster to public inquiries.
- Use Timing Strategically: Contact them during off-peak hours; weekdays in the morning can lead to quicker responses.
- Provide Evidence: Include screenshots or photos to support your claim when necessary.
- Refer to Other Policies: Mention relevant consumer protection laws to indicate you are aware of your rights.
- Be Persistent: If you don't get a response, follow up diligently every few days.
- Involve Your Bank: If all else fails, consider disputing the charge through your bank or credit card company.
Why Do People Request Refunds from FitNY
- Service dissatisfaction: Customers feel the service did not meet their expectations.
- Membership cancellation: Users decide to cancel their membership within the refund period.
- Billing errors: Incorrect charges or double billing lead to requests for refunds.
- Technical issues: Users encounter frequent technical problems that hinder their experience.
- Change of mind: Customers realize they no longer want the service after signing up.
- No access: Users are unable to access the platform or features promised.
- Unfulfilled promises: Services or features marketed were not delivered.
- Not as described: The actual service does not match the promotional materials.
- Health or personal reasons: Customers cannot continue due to unforeseen personal circumstances.
- Better alternatives: Users find a more appealing option elsewhere after purchase.
FitNY Refund Script
Script
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Dear FitNY Team,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered recently. I noticed an accidental charge on my account that I was not expecting, which has led to some dissatisfaction with my experience.
I kindly request a refund for this charge as soon as possible. I appreciate your prompt attention to this matter and look forward to resolving it quickly.
Thank you for your understanding.
Best regards,
FitNY Refund Policy
FitNY offers a 7-day refund policy for new subscriptions starting from the date of purchase. To be eligible for a refund, users must contact customer support within this period. After the initial 7 days, all subscription payments are non-refundable.
The Easiest Way to Get a FitNY Refund
If you’re frustrated trying to get a refund from FitNY—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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