Overview
Found is a helpful online platform designed to make personal finance simple and accessible. They offer a variety of services that include budgeting tools to help you track your spending, financial advice to get you on the right path, and savings options to help you grow your money. Essentially, Found wants to help you manage your money better, whether that's by organizing your bills or finding ways to save for your future. It's like having a personal finance buddy who gives you tips and support to reach your financial goals!
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The description is based on an overview of Found's services and is summarized in a way that's easy to understand for any consumer.
How to Get a Found Refund: Step by Step
If you purchased through a Credit/Debit Card:
- Visit the found.com website.
- Log in to your account by clicking the Login button at the top right corner.
- Navigate to the Account Settings section.
- Find the Billing section and select Billing History.
- Locate the transaction you wish to refund and click on it.
- Look for an option that says Request Refund or Dispute Transaction.
- In the message field, mention that the subscription renewed without notice. Emphasize that you did not authorize this charge.
- Submit the refund request and wait for confirmation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the subscription for Found and tap on it.
- Scroll down and tap on Report a Problem.
- Select Request a Refund and choose the relevant reason.
- In the comments section, mention that the subscription renewed without consent or that the account was unused.
- Submit your request and check your email for follow-up communication.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu (three lines) in the top left corner.
- Select Account and then Purchase History.
- Find the Found subscription you want refunded.
- Tap on it and select Refund or Report a Problem.
- Choose a reason for the refund request and explain that the subscription renewed automatically without your acknowledgment.
- Submit your request and monitor your email for a response from Google Play.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Activity at the top of the page.
- Locate the transaction made to Found and click on it.
- Select Report a Problem from the transaction details.
- Choose Dispute a Transaction.
- In the description, state that the subscription renewed without your authorization. Indicate that you were not informed about the renewal.
- Complete the dispute process and await PayPal's decision.
If you purchased through Stripe:
- Check your email for the payment receipt from Found.
- Locate the link for Refund Request in the payment confirmation email.
- Click the link and log in, if prompted.
- Select the transaction and choose Request Refund.
- In the message section, convey that the subscription was charged unexpectedly or you did not use the service.
- Submit your refund request and wait for a confirmation email.
Tips and Tricks for Getting a Found Refund
- Document Everything: Keep a record of all communications, including timestamps and the names of representatives you speak with.
- Be Polite but Firm: Use a calm and assertive tone in your communications to increase the likelihood of a favorable response.
- Follow Up Regularly: Don’t hesitate to reach out multiple times; persistence can pay off.
- Escalate When Necessary: If you’re not getting satisfactory results, ask to speak to a supervisor or a higher-level representative.
- Utilize Social Media: Sometimes mentioning the issue publicly on Twitter or Facebook can accelerate the response.
- Highlight Your Loyalty: If you’re a long-time customer, mention your history with the brand to invoke goodwill.
- Timing Matters: Try to contact customer service during off-peak hours to reduce wait times.
- Be Specific: Clearly state the reason for the refund request, and cite any relevant company policies that support your case.
- Offer Alternatives: Be open to suggestions like store credit if a cash refund is not readily available.
- Use Community Support: Sometimes sharing your issue in relevant online forums can lead to tips or even direct help from company advocates.
Why Do People Request Refunds from Found
- Product not as described
- Delayed shipping
- Damaged or defective item
- Changed mind
- Duplicate order
- Wrong item received
- Billing issues
- Quality concerns
- Unsatisfactory customer service
- Promotional discount not applied
Found Refund Script
Script
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Hello,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my subscription with Found. I believe this may have been an error, as I was not expecting this billing at this time.
Considering my dissatisfaction with this issue, I kindly request a refund for the charge. I appreciate your assistance in resolving this matter swiftly.
Thank you for your attention to this issue.
Best regards,
Found Refund Policy
Found's refund policy varies depending on the specific service or product purchased. For example, Foundr offers a 14-day cooling-off period for their Foundr+ membership, allowing a full refund if requested within 14 days of purchase.) Similarly, Foundr's standalone courses come with a 14-day refund policy, provided the request is received in writing within 14 calendar days from the purchase date.) For the most accurate and up-to-date information, it's recommended to review the specific refund policy associated with the product or service you intend to purchase.
The Easiest Way to Get a Found Refund
If you’re frustrated trying to get a refund from Found—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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