Overview
Freeletics is a fitness platform that helps people get in shape and stay healthy without needing a gym. They offer personalized workout plans that can be done anywhere, along with nutrition guidance to help you eat better. Their app includes a variety of workouts, from bodyweight exercises to running plans, making it easy for anyone to find something that fits their fitness level and goals. Plus, they have a community aspect where you can connect with others for motivation and support. Whether you're a beginner or already active, Freeletics is all about making fitness accessible and fun!
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The description is based on general information about Freeletics and its services, focusing on simplicity and relatability for the target audience.
How to Get a Freeletics Refund: Step by Step
If you purchased through Freeletics.com:
- Go to the Freeletics website and log in to your account.
- Navigate to the Help Center found at the bottom of the homepage.
- Click on Contact Us or Submit a Request.
- Fill out the refund request form with the following details:
- Your account information.
- The reason for the refund, mentioning that the subscription renewed without your consent.
- If applicable, state that the account has remained unused since renewal.
- Submit the request and wait for a confirmation email.
- Keep an eye on your inbox for follow-up messages regarding your refund.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top.
- Select Subscriptions.
- Find Freeletics in the list and tap it.
- Scroll down and tap on Report a Problem or Cancel Subscription.
- Choose the option to Request a Refund.
- In your refund request, state that the subscription renewed without notification.
- Submit the form and monitor your email for updates on your refund request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Locate Freeletics and tap on it.
- Scroll down to click on Report a problem.
- Choose Request refund.
- Explain in the form that the subscription renewed unexpectedly.
- Submit your request and check for a confirmation email.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Activity and find the transaction to Freeletics.
- Click on the transaction to view details.
- Select Report a problem.
- Choose to request a refund.
- In your message, mention that you didn’t authorize the recent subscription charge.
- Submit the request and await confirmation from PayPal.
Phone
The phone is not available.
Tips and Tricks for Getting a Freeletics Refund
- Contact Customer Support Early: Reach out within the refund period to increase chances.
- Be Polite but Firm: Use respectful language while clearly stating your refund request.
- Use Live Chat: If available, opt for live chat as responses can be faster.
- Document Everything: Keep screenshots of your requests and conversations.
- Share Your Experience: Mention any issues you had with the app or workouts to build your case.
- Escalate When Necessary: If initial attempts fail, ask to speak with a manager.
- Leverage Social Media: Post your concerns on platforms like Twitter or Facebook to get their attention.
- Be Persistent: Follow up regularly if you don’t hear back in a timely manner.
- State Your Case Clearly: Include specific account details and transaction information in your request.
- Utilize User Testimonials: Reference stories of others who successfully obtained refunds.
- Request a Chargeback: As a last resort, consider disputing the charge with your bank if all else fails.
- Timing is Key: Avoid weekends and holidays for making requests; aim for mid-week.
Why Do People Request Refunds from Freeletics
- Not satisfied with the workout plans provided.
- Technical issues with the app or website.
- Billing errors or unauthorized charges.
- Difficulty in using the platform or understanding workouts.
- No noticeable results despite following the program.
- Change in personal circumstances such as injury or financial issues.
- Incompatibility with other fitness programs or routines.
- Failure to meet individual fitness needs.
- Changes in subscription terms that are unfavorable.
- Lack of customer support when issues arise.
Freeletics Refund Script
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Hello Freeletics Team,
I hope this message finds you well. I am writing to bring to your attention an issue with a recent charge on my account. Unfortunately, I did not intend to make this payment, and I believe it to be an accidental charge
Given the circumstances, I would greatly appreciate your assistance in processing a refund for this transaction. Thank you for your understanding and support.
Best regards,
Freeletics Refund Policy
Freeletics has a refund policy that allows users to request a refund within 14 days of purchase, provided they have not started using the service. After this period, refunds are generally not available, and customers are encouraged to contact their support team for assistance with any issues.
The Easiest Way to Get a Freeletics Refund
If you’re frustrated trying to get a refund from Freeletics—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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