Overview
Freepik Company S.L. is a creative platform that offers a huge collection of free and premium graphic resources. They provide things like vector images, illustrations, photos, and even templates for various projects. Whether you're designing a poster, a website, or just looking for some cool graphics for your social media, Freepik has tons of options to help you out. Plus, they have user-friendly tools that make it easy to find exactly what you need!
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The description is based on the services and functionalities outlined on Freepik's official website, ensuring it is simple and relatable for everyday consumers.
How to Get a Freepik Company S.L. Refund: Step by Step
If you purchased through Freepik Company S.L. directly:
- Visit the Freepik Company website and log into your account.
- Navigate to the Account Settings section, usually found under your profile icon.
- Select Billing and Subscriptions.
- Look for the Request Refund option and click on it.
- Fill out the refund request form, providing your membership details and the reason for the refund.
- It helps to mention that you did not receive a notification for the auto-renewal.
- State that you found the service unused if applicable.
- Submit the form and keep an eye on your email for further instructions or confirmation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select your Freepik subscription.
- Scroll down and tap on Report a Problem.
- Choose the appropriate problem option.
- Use phrases like "I didn't authorize renewal" or "I want a refund for an unused subscription."
- Submit your request for a refund, including your reason.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) at the top left.
- Select Account.
- Tap on Purchase History.
- Find the Freepik subscription and tap on it.
- Tap on Refund and then select Request a Refund.
- In the notes, mention points like "the service renewed unexpectedly" or "I didn’t use the subscription."
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity at the top of the page.
- Find the transaction for your Freepik subscription and click on it.
- Click on Report a Problem.
- Select Unauthorized Transaction or Billing Dispute as the category.
- In the details, state that the subscription charged unexpectedly or that it was unused.
- Follow the prompts to complete the dispute submission.
Phone
The phone is not available.
Tips and Tricks for Getting a Freepik Company S.L. Refund
- Document Everything: Keep records of all your interactions, including emails and chat transcripts.
- Be Polite but Firm: Use a respectful tone but clearly state that you expect a refund.
- Contact Support Early: Reach out as soon as you realize you need a refund to avoid any delay.
- Use Clear Subject Lines: In your emails, use concise subject lines like 'Refund Request – Order #[your order number]'.
- Explain Your Reason: Provide a brief, honest explanation of why you need the refund.
- Utilize Social Media: If standard support isn't responding, try contacting them via platforms like Twitter or Facebook.
- Escalate if Necessary: If the initial support agent doesn't help, request to speak to a supervisor.
- Timing Matters: Submit your request early in the week to avoid weekend delays.
- Offer Alternatives: Suggest alternatives like store credit if you think it might speed up the process.
- Follow Up: Don’t hesitate to send a follow-up email if you haven’t heard back in a few days.
- Be Persistent: If you hit a wall, stay persistent and reiterate your request professionally.
Why Do People Request Refunds from Freepik Company S.L.
- Incorrect file format downloaded that doesn't meet project needs.
- Subscription cancellation and requesting a refund for unused days.
- Quality issues with the graphics or images downloaded.
- Duplicate charges on account billing.
- Misleading product descriptions that don’t match actual content.
- Technical issues preventing access to downloaded materials.
- Photos/graphics not usable due to copyright problems.
- Problems with customer service leading to dissatisfaction.
Freepik Company S.L. Refund Script
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Dear Freepik Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue where I noticed an accidental charge on my account. Unfortunately, I am not able to access the services I intended to use due to this oversight.
I would greatly appreciate your assistance in processing a refund for this charge. Thank you for your understanding, and I look forward to your prompt response.
Best regards,
Freepik Company S.L. Refund Policy
Freepik Company S.L. offers refunds within 14 days of purchase if the user has not downloaded any content. However, refunds are not permitted once any downloads have been made, reflecting the company's policy on digital content.
The Easiest Way to Get a Freepik Company S.L. Refund
If you’re frustrated trying to get a refund from Freepik Company S.L.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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