Overview
Genie is a user-friendly online platform where you can build your family tree and explore your family history. It helps you connect with relatives and discover more about your ancestors. You can easily share your family stories and photos with others, making it fun to uncover where you come from. Genie also offers tools to help you collaborate with your family members in creating a more complete picture of your lineage, making the whole experience feel like a family project!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a general overview of the services offered by Genie, focusing on simplicity and approachability to make it relatable for everyday consumers.
How to Get a Genie Refund: Step by Step
If you purchased through the Geni website:
- Navigate to the Geni website and log in to your account.
- Once logged in, scroll down to the bottom of the page and click on Help.
- On the Help page, find and click on the Contact Us link.
- In the contact form, select Billing Issues as the topic.
- In the message box, explain your situation and mention that the subscription renewed without notice or the account was unused.
- Include your account information and the date the charge occurred, then submit the form.
If you purchased through Apple (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Geni subscription.
- Select Report a Problem or Cancel Subscription, and then proceed to describe your issue.
- Emphasize that the subscription renewed unexpectedly and request a refund.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find the Geni subscription and tap on it.
- Tap Cancel Subscription or look for a link to Report a Problem.
- Clearly state that you did not intend to renew and request a refund.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Activity page.
- Find the transaction for your Geni membership.
- Click on it and select Report a Problem or Dispute.
- Use messaging to highlight that the charge was unauthorized or that the subscription was not used.
- Proceed with the dispute process as prompted.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Navigate to the Streaming Channels option and select Manage Subscriptions.
- Select the Geni channel from the list.
- Choose the option to Cancel Subscription.
- Contact Roku support through their Help site and state that you want a refund due to an unexpected renewal.
Phone
The phone is not available.
Tips and Tricks for Getting a Genie Refund
- Be polite but firm in your communication; a courteous demeanor can go a long way.
- Provide detailed evidence for your refund request, including screenshots, receipts, and any relevant correspondence.
- Use social media to your advantage; sometimes public forums can expedite responses.
- Contact during off-peak hours for better chances of reaching a representative who can help.
- Ask for a supervisor if your initial request is met with resistance; escalating can yield better results.
- Reference user experiences from forums to strengthen your case, citing other successful refund instances.
- Be persistent; follow up regularly to keep your case active.
- Request a callback if you're placed on hold for too long to avoid wasting time.
- Use the "problem resolution" language in your messages to imply that you expect a solution.
- Timing is key; aim to submit your request right after a purchase or a known issue arises.
Why Do People Request Refunds from Genie
- Service not meeting expectations
- Technical issues
- Subscription errors
- Charge for unused features
- Duplicate charges
- Inability to access account
- Misleading advertising
- Change in personal circumstances
- Purchased by mistake
- Dissatisfaction with customer service
Genie Refund Script
Script
Copy
Dear Genie Support Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize. I believe this may have been an error during processing.
Given the circumstances, I kindly request a refund for the amount charged. I appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to your swift response.
Best regards,
Genie Refund Policy
Genie's refund policy allows users to request a refund for any purchases made within 60 days, provided the service or product was unsatisfactory. Refund requests must be submitted through their customer support, and approvals are at the discretion of Genie based on the circumstances.
The Easiest Way to Get a Genie Refund
If you’re frustrated trying to get a refund from Genie—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
