How to Get a GNW Group Refund

If you purchased through the GNW Group website:

1. Visit the GNW Group website and log in to your account.
2. Navigate to the ‘Account Settings’ section in the top-right corner of the page.
3. Click on ‘Billing History’ to review your recent transactions.
4. Identify the specific membership or subscription charge you'd like to refund.
5. Next to the charge, click on the ‘Request Refund’ button.
6. Fill out the refund request form, providing details such as:
• Your reason for requesting a refund, e.g., "The subscription renewed without my consent" or "I did not use the service".
• Your transaction ID, which can be found in the billing history.
• Any additional information that supports your case, like account inactivity.
7. Submit the form and check for a confirmation email regarding your refund request.
8. Monitor the email associated with your account for any follow-up requests or confirmation of the refund.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select ‘Subscriptions’ from the list.
4. Find and tap on the GNW Group subscription.
5. Scroll down and tap on ‘Report a Problem’ next to the subscription.
6. Choose ‘Request a Refund’ as your issue type.
7. In the comments section, mention that you were unaware of the renewal or that the subscription was not used.
8. Submit your request and check your email for any updates.

If you purchased through Google Play:

1. Open the Google Play app on your Android device.
2. Tap on the Profile icon in the top-right corner.
3. Select ‘Payments & Subscriptions’.
4. Tap on ‘Subscriptions’.
5. Choose the GNW Group subscription.
6. Scroll down and tap on ‘Request a refund’.
7. In the message, indicate that the subscription renewed without notice or that it was not used.
8. Submit the request and await a confirmation email regarding your refund status.

If you purchased through PayPal:

1. Log in to your PayPal account.
2. Navigate to ‘Activity’ and locate the transaction for your GNW Group membership.
3. Click on the transaction to view details.
4. At the bottom, click on ‘Report a Problem’.
5. Select ‘Request a Refund’ as the issue.
6. In the message box, explain that you didn't use the service, emphasizing that you were not aware of the renewal.
7. Submit your request and check your email for response updates.

If you purchased through a third-party retailer:

1. Contact the retailer's customer service where the purchase was made.
2. Provide them your transaction details.
3. Clearly state your reason for requesting a refund; for example, “the card was never activated” or “charges were made without usage”.
4. Follow any specific instructions they provide for refund requests.