Overview
GoPro, Inc. is all about helping people capture and share their adventures. They make tough, high-quality cameras that you can take anywhere, whether you're surfing, skiing, or just hanging out with friends. Besides cameras, GoPro also offers cool accessories and special mounts so you can attach your camera to anything, like your bike or helmet. Plus, they have an app that makes it super easy to edit and share your videos and photos right from your phone. So, if you love to document your life and share those moments, GoPro has the gear you need!
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The information is directly extracted and summarized from gopro.com, focusing on consumer-friendly language.
How to Get a GoPro, Inc. Refund: Step by Step
If you purchased through GoPro.com:
- Go to the GoPro website (gopro.com) and log into your account.
- Navigate to the ‘Account’ section at the top right corner.
- Select ‘Subscriptions’ from the dropdown menu.
- Locate your active subscription and click on ‘Manage’.
- Select ‘Request Refund’ next to the subscription you want refunded.
- In the refund request dialog, specify that the subscription renewed without notice or that the account was unused for the past month.
- Submit your request and check your email for a confirmation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select ‘Subscriptions’.
- Locate your GoPro subscription and tap on it.
- Scroll down and select ‘Report a Problem’.
- Choose ‘I want to request a refund’.
- In the message, mention that the subscription renewed without notice or that you had no intention of renewing.
- Submit the report and await a response from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Click on the menu icon (three lines) in the upper left corner.
- Select ‘Subscriptions’.
- Find your GoPro subscription and tap on it.
- Select ‘Report a problem’.
- In the message box, state that the subscription was charged without consent or that it was unused.
- Submit your request and be on the lookout for an email confirmation.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Navigate to ‘Manage Account’.
- Select ‘Subscription & Billing’.
- Find your GoPro subscription and click on ‘Cancel Subscription’.
- After cancellation, take note of any confirmation emails for a refund request.
- Contact Roku Customer Support either via chat or phone.
- When talking to support, specify that the subscription renewed unexpectedly or that you had no further use for the service.
Tips and Tricks for Getting a GoPro, Inc. Refund
- Be Polite: Start your interaction with a friendly tone to create a more positive environment.
- Document Everything: Keep a record of all correspondence, including dates and times of interactions.
- Use the Right Channels: Contact customer service through live chat for a quicker response.
- Know Your Product: Reference specific details about your product and purchase to show you are informed.
- Emphasize Urgency: If applicable, mention a specific event or deadline to create urgency.
- Highlight Loyalty: Mention your history as a customer to add weight to your request.
- Follow-Up: Don’t hesitate to follow up if you don’t get a response in a reasonable timeframe.
- Escalate If Needed: If initial attempts fail, ask to speak with a supervisor or a higher-level support representative.
- Leverage Social Media: If you're getting nowhere, consider posting on their social media platforms for public visibility.
- Share Your Story: If appropriate, share your experience on forums or social media to gain support from the community.
Why Do People Request Refunds from GoPro, Inc.
- Defective product upon arrival
- Product not as described on the website
- Issues with compatibility with other devices
- Quality not meeting expectations based on reviews
- Subscription services not providing value
- Delayed shipping beyond promised timeframe
- Battery life not lasting as advertised
- Software bugs or problems with updates
- Changed mind after purchase
- Inability to contact customer support for assistance
GoPro, Inc. Refund Script
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Dear GoPro Support,
I hope this message finds you well. I am writing to address a billing issue related to my recent order. I noticed an accidental charge on my account that I did not authorize, and I would appreciate your assistance in resolving this matter.
Given the circumstances, I kindly request a refund for the charge. I have always appreciated the quality of your products and service, so I hope we can resolve this quickly.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
GoPro, Inc. Refund Policy
GoPro, Inc. offers a 30-day money-back guarantee on purchases made through their website. If customers are not satisfied with their products, they can return them within this period for a full refund, provided items are in original condition and packaging.
The Easiest Way to Get a GoPro, Inc. Refund
If you’re frustrated trying to get a refund from GoPro, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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