How to Get a GoZoek Refund

If you purchased through GoZoek.com:

1. Visit the GoZoek website: gozoek.com.
2. Log into your account by clicking the ‘Login’ button in the top right corner.
3. Navigate to the ‘My Account’ section from the dropdown menu.
4. Select ‘Billing’ from the menu on the left side.
5. Locate the subscription or membership you wish to refund and click on its details.
6. Look for an option labeled ‘Request Refund’ or ‘Refund Request’ and click it.
7. Fill out the refund request form, including:
   • Reason for the refund: Mention that the subscription renewed without prior notice or emphasize that the account was unused.
   • Your account information for reference.
8. Submit the refund request.
9. Check your email for confirmation and additional instructions.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top to access your Apple ID settings.
3. Select ‘Subscriptions’ from the list.
4. Find the GoZoek subscription you want to refund.
5. Tap ‘Cancel Subscription’ to stop future charges (if required).
6. To request a refund, open Safari or your preferred browser and visit reportaproblem.apple.com.
7. Log in with your Apple ID.
8. Locate the GoZoek subscription in the list of purchases.
9. Click ‘Report a Problem’ next to the subscription.
10. Choose ‘I’d like to request a refund’ from the dropdown menu.
11. In the comments section, mention that the subscription renewed unexpectedly or that you did not use the account.
12. Submit your request.

If you purchased through Google Play:

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the upper right corner.
3. Select ‘Payments & subscriptions’ from the menu.
4. Tap ‘Subscriptions’ to view your active subscriptions.
5. Find your GoZoek subscription and tap on it.
6. Tap ‘Cancel Subscription’ (if required to process the refund).
7. Next, visit this link to request a refund.
8. Fill out the form with the required details and choose ‘I’d like a refund’ as the reason.
9. Emphasize that the account was unused or that you were charged without notice.
10. Submit your request and keep an eye on your email for a response.

If you purchased through Roku:

1. Go to the Roku website and log in to your account.
2. Click on ‘Manage Account’ to access your account settings.
3. Select ‘Billing’ from the menu options on the left.
4. Find the transaction for your GoZoek subscription.
5. Take note of the details, as Roku does not handle refunds directly.
6. Visit the GoZoek site to fill out the refund request as described in the GoZoek section.
7. Include in your message that you were billed through Roku and provide relevant transaction details.
8. Submit your message for a refund request.