How to Get a HES Refund

If you purchased through Credit/Debit Card:

1. Visit the HES website and log into your account.
2. Navigate to the ‘Account’ or ‘Billing’ section.
3. Locate the transaction you want to request a refund for.
4. Click on the ‘Request Refund’ option next to the relevant transaction.
5. In the refund request form, include details like:
   • The exact date of the transaction.
   • Mention that you were not satisfied with the service.
   • Highlight that you were charged without prior notice.
6. Submit the refund request.
7. Wait for a confirmation email from HES regarding your request.

If you purchased through PayPal:

1. Log into your PayPal account.
2. Go to ‘Activity’ and find the transaction related to the HES membership.
3. Select the transaction and click on ‘Report a Problem’.
4. Choose ‘I want a refund’ as your reason for reporting.
5. In the description, mention that the service was not used or that there was an unexpected charge.
6. Submit your claim and await PayPal's response regarding the refund status.

If you purchased through Apple:

1. Open the ‘Settings’ app on your device.
2. Tap your Apple ID at the top of the screen.
3. Select ‘Subscriptions’ and locate your HES subscription.
4. Tap on the subscription and look for ‘Cancel Subscription’ if necessary.
5. To request a refund, navigate to the App Store.
6. Scroll down to the bottom and tap on ‘Report a Problem’.
7. Find the HES purchase and select it, then choose the option for requesting a refund.
8. In the issue description, state that the subscription auto-renewed without your awareness.
9. Submit your report and check back for a response from Apple.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap the menu icon and go to ‘Subscriptions’.
3. Find your HES subscription and click on it.
4. Select the option to ‘Cancel Subscription’ if applicable.
5. To request a refund, go to the Google Play Help Center website.
6. Scroll down and find the option for ‘Request a Refund’.
7. Fill out the form including details of your purchase.
8. Emphasize that the account was generally unused—this can help your case.
9. Submit the request and wait for Google’s response.

If you purchased through Roku:

1. Go to your Roku device and navigate to ‘Settings’.
2. Select ‘Account’, then ‘Manage Subscriptions’.
3. Locate your subscription to HES.
4. Cancel the subscription to ensure future charges stop.
5. Visit the Roku website and log into your account.
6. Find the billing history and locate the HES transaction.
7. Select ‘Request a Refund’ for that transaction.
8. In your request, mention that you did not authorize the transaction or were unaware of the renewal.
9. Submit the request and check for updates on your refund status.