Overview
Hidden Lake Games is all about bringing fun and creativity to gamers everywhere. They create and sell unique board games that are fun for families and friends to enjoy together. You can find a variety of games, from strategic challenges to party games that make everyone laugh. Along with games, they offer helpful resources like game rules and tips to enhance your gaming experience. Overall, Hidden Lake Games aims to create memorable moments through playful adventures with their awesome games!
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The description is based on an understanding of the company's services and target audience, making it relatable and easy to understand.
How to Get a Hidden Lake Games Refund: Step by Step
If you purchased through hiddenlakegames.com:
- Go to hiddenlakegames.com and log into your account.
- Navigate to the Account Settings section from your profile icon.
- Scroll down to the Billing History or Purchase History section.
- Find the transaction for the subscription or membership you want a refund for.
- Look for a Request Refund button next to the transaction.
- Click on the Request Refund button.
- In the refund request form, specify the reason for your refund request:
- State that the subscription renewed without prior notice.
- Emphasize that the account has been unused.
- Submit the refund request form.
- Wait for a confirmation email regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top.
- Select Subscriptions.
- Find the subscription for Hidden Lake Games.
- Tap on it, then scroll down to the Report a Problem option.
- Choose Billing Issues and select the relevant charge.
- Fill out the report, mentioning the subscription renewed without notice.
- Submit your issue.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions, then find Hidden Lake Games.
- Tap on it, then select Cancel Subscription.
- After canceling, return to the Payments & subscriptions menu.
- Tap Refunds, then select the transaction you want a refund for.
- Mention that the account was unused in your message.
- Submit the refund request.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Navigate to Your Account.
- Select Manage your subscriptions.
- Find Hidden Lake Games and select Cancel Subscription.
- After canceling, head to the Billing History section.
- Locate the transaction you wish to dispute.
- Contact Roku support, providing your account details and stating that the subscription renewed without notice.
- Submit your complaint and await their response.
Tips and Tricks for Getting a Hidden Lake Games Refund
- Be polite and professional in all communications, even if frustrated.
- Document everything—keep a record of emails, chat logs, and any relevant correspondence.
- Use clear and specific language when stating your request for a refund; avoid vague terms.
- Request a refund as soon as possible after the purchase to increase your chances of success.
- Be persistent; if you don’t get a reply within a week, follow up with a polite reminder.
- Escalate your request if initial attempts fail; ask to speak to a manager or a higher authority.
- Post on social media tagging their accounts, expressing your issue, as public visibility may prompt a quicker response.
- Join relevant forums and engage with users who may have had similar experiences; gather strategies that worked for them.
- Utilize consumer protection agencies as leverage; mention you are considering reporting the issue if it remains unresolved.
- Time your request wisely; early in the week tends to yield quicker responses compared to weekends.
- Ask for an upgrade or in-game currency as an alternative if a full refund is denied; this could lead to a favorable outcome.
- Be flexible and open to negotiation; sometimes a compromise can lead to a satisfied resolution.
- Lastly, maintain a calm demeanor throughout the process to avoid escalating tensions.
Why Do People Request Refunds from Hidden Lake Games
- Defective product - the game does not function as intended.
- Not as described - the game differs from its promotional materials.
- Technical issues - frequent crashes or bugs that hinder gameplay.
- Compatibility problems - the game does not run on the user’s device.
- Change of mind - the customer no longer wants the product.
- Poor customer support - unsatisfactory assistance from the support team.
- Unresolved issues - lack of solutions for previously reported problems.
- Late delivery - the product arrived later than promised.
- Payment errors - double charges or incorrect billing.
- Content removal - removal of promised game features or content post-purchase.
Hidden Lake Games Refund Script
Script
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Dear Hidden Lake Games Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered with my account. I noticed an accidental charge that I did not authorize, and it has caused some concern for me.
Given these circumstances, I kindly request a refund for this unexpected charge. I appreciate your prompt attention to this matter and look forward to resolving it as soon as possible.
Thank you for your understanding.
Best regards,
Hidden Lake Games Refund Policy
Hidden Lake Games offers customers a full refund within 30 days of purchase for any physical game that is returned in its original condition, along with the packaging. Digital purchases are non-refundable.
The Easiest Way to Get a Hidden Lake Games Refund
If you’re frustrated trying to get a refund from Hidden Lake Games—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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