Overview
Highlights is a fun and engaging company that offers a variety of educational products aimed mostly at kids. Their main services include providing monthly magazines that are packed with stories, puzzles, and activities designed to make learning enjoyable. They also offer a range of books and games that encourage creativity and critical thinking. Plus, Highlights has a great online platform where kids can access even more interactive content. It's all about making learning exciting and helping kids discover new things through play!
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The description is based on an understanding of Highlights and what it offers to children and families.
How to Get a Highlights Refund: Step by Step
If you purchased through highlights.com:
- Visit highlights.com and scroll to the bottom of the page.
- Click on the 'Customer Service' link located in the footer.
- Select the 'Contact Us' option.
- Choose 'Membership' from the subject dropdown menu.
- In the message box, mention that the subscription renewed without notice and you did not intend to continue the service.
- Request a refund for the most recent charge, emphasizing that the account was unused.
- Submit the form and await confirmation via email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the Settings menu.
- Select 'Subscriptions'.
- Find and tap on the Highlights subscription.
- Select 'Cancel Subscription' if needed (this may be required to submit a refund request).
- Visit the Report a Problem website.
- Sign in with your Apple ID.
- Locate the Highlights subscription charge under 'Purchases'.
- Click on 'Report a Problem' next to the transaction.
- Select 'Request a Refund' from the options provided.
- In the text box, mention that you were not aware of the renewal and request a refund for the charge.
- Submit the report and monitor your email for a response.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the profile icon in the top right corner.
- Select 'Payments & subscriptions'.
- Tap on 'Subscriptions'.
- Find and select the Highlights subscription.
- Tap on 'Cancel subscription' if necessary (this action may facilitate the refund process).
- Go back to the Google Play Store and scroll down to 'Account', then 'Purchase history'.
- Locate the Highlights charge.
- Tap on the charge and select 'Request a refund'.
- In the provided form, explain that the subscription was auto-renewed without notification and request the refund.
- Submit your refund request and check your email for confirmation from Google Play.
If you purchased through Roku:
- Visit the Roku website and log in to your account.
- Select 'Manage your subscriptions' on the left sidebar.
- Find the Highlights subscription in the list of active subscriptions.
- Click on it to access details.
- Note that Roku does not provide a formal refund process, but cancel the subscription to prevent further charges.
- Visit the Roku support page.
- Use the live chat or email support linked there to request a refund.
- In your message, explain that the subscription renewed without an alert and that you would like a refund for the last charge.
- Wait for a response via your email regarding your refund request.
Tips and Tricks for Getting a Highlights Refund
- Document Everything: Keep records of all communications and transactions related to your purchase.
- Be Polite but Firm: Use a calm and respectful tone in your communications, but assert your rights to a refund.
- Contact Customer Service: Start with the customer service chat or email, providing clear details about your issue.
- Use Social Media: If initial attempts fail, reach out via platforms like Twitter or Facebook for quicker responses.
- Escalate to a Supervisor: If the first representative can’t help, request to speak to a supervisor or manager.
- Timing Matters: Contact them during business hours for the best chance of a swift response.
- Leverage Negative Reviews: Mention that you’ll consider leaving negative reviews unless the issue is resolved.
- Offer a Compromise: If a full refund isn’t possible, suggest alternatives like store credit or a replacement.
- Use Specific Language: Be clear about what you want and why you deserve a refund.
- Follow Up Regularly: Don't hesitate to check back if you don’t receive a timely update.
- Be Persistent: Don’t be discouraged by initial refusals; many users report success after multiple attempts.
- Contact Your Bank: If all else fails, dispute the charge through your bank or credit card company as a last resort.
Why Do People Request Refunds from Highlights
- Product did not meet expectations
- Damaged or defective item received
- Billing error or unauthorized charge
- Late delivery or missed subscription
- Received wrong item
- Subscription cancellation
- Change of mind
- Service not as described
- Failed to access digital content
- Issues with customer service
Highlights Refund Script
Script
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Dear Highlights Customer Service,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my Highlights subscription that I did not authorize. I believe this may have been a billing error, as I was under the impression that I had canceled my subscription earlier.
I kindly request a refund for this charge at your earliest convenience. I appreciate your attention to this matter and look forward to resolving it quickly.
Thank you for your assistance.
Best regards,
Highlights Refund Policy
Highlights offers a satisfaction guarantee on their products, allowing customers to request a refund within 30 days of purchase if they are not completely satisfied. Refunds are processed to the original payment method and may take up to 14 days to reflect in the account.
The Easiest Way to Get a Highlights Refund
If you’re frustrated trying to get a refund from Highlights—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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