Overview
Hostaway is a user-friendly platform that helps people manage their vacation rentals. If you own properties that you rent out to guests, Hostaway makes everything easier. They offer services like booking management, guest communication, and pricing tools to help you fill your calendar and maximize your earnings. Plus, they connect with popular sites like Airbnb and Booking.com, so you can manage everything from one place. Basically, if you're looking to make renting out your property simple and hassle-free, Hostaway is a great choice!
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The description is based on a straightforward interpretation of Hostaway's services, aimed at consumers who might be interested in vacation rental management.
How to Get a Hostaway Refund: Step by Step
If you purchased through a credit card directly via hostaway.info:
- Visit the hostaway.info website and log into your account.
- Navigate to the Account Settings section.
- Select Billing from the menu.
- Locate the Transactions or Billing History tab.
- Find the specific transaction you want to refund.
- Click on Request Refund next to the transaction.
- Fill out the required information, emphasizing that the subscription renewed without notice or that the account was unused.
- Submit your request and check for any confirmation emails.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity at the top of the page.
- Locate the payment to hostaway.info.
- Click on the payment and then select Report a Problem.
- Choose Transaction Not Authorized or Request a Refund as your reason.
- Provide a brief explanation, mentioning that the service was not as expected.
- Submit your claim and keep an eye on your email for updates.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the hostaway.info subscription.
- Tap Cancel Subscription if needed, then select Report a Problem.
- Choose the relevant purchase and explain that the subscription renewed without prior notice.
- Submit the report and await a response from Apple.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find your hostaway.info subscription.
- Tap on Cancel Subscription if required.
- After cancellation, select Report a Problem.
- Explain that the account was not used and request a refund.
- Submit your request to Google Play support.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Click on Manage Account.
- Select Purchase History.
- Locate the purchase for hostaway.info.
- Click Request a Refund.
- State that the subscription auto-renewed without my authorization.
- Submit the request and check your email for confirmation.
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The phone is not available.
Tips and Tricks for Getting a Hostaway Refund
- Document Everything: Keep a record of all communications and transaction details.
- Be Persistent: Follow up regularly if you don’t get a response within a few days.
- Use Clear Language: State your case succinctly and politely; avoid emotional language.
- Leverage Social Media: Post on platforms like Twitter and tag the company for faster attention.
- Escalate if Necessary: If initial contacts fail, ask to speak with a manager or higher-level support.
- Timing Matters: Submit your request early in the week to avoid the weekend backlog.
- Refer to Previous Cases: Mention similar cases where refunds were granted to strengthen your position.
- Outline Your Expectations: Clearly state what you want, whether it’s a full refund or credit.
- Be Calm and Professional: Keep your tone respectful to foster a better interaction.
- Utilize Customer Reviews: If others had positive experiences, mention them to build credibility.
- Explore Third-Party Mediation: Look into consumer protection services if initial attempts fail.
Why Do People Request Refunds from Hostaway
- Service not delivered as promised
- Software bugs affecting functionality
- Billing errors leading to overcharges
- Cancellation of subscription within the trial period
- Incompatibility with existing systems
- Lack of customer support response
- Unclear pricing or unexpected fees
- Issues with integration into existing workflows
- Features not as described in marketing materials
- Change in business needs requiring different service
Hostaway Refund Script
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Dear Hostaway Team,
I hope this message finds you well. I recently noticed an accidental charge on my account related to my recent billing cycle. I believe this may have been an error, as I did not intend to incur this charge.
I would appreciate it if you could review my account and process a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Hostaway Refund Policy
Hostaway's refund policy typically states that cancellations made at least 30 days prior to the check-in date may qualify for a full refund, while cancellations made closer to the check-in date may incur a fee. It's important to review the specific terms associated with each property listing, as host preferences may vary.
The Easiest Way to Get a Hostaway Refund
If you’re frustrated trying to get a refund from Hostaway—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.