Overview
Indiegogo is a crowdfunding platform where people can raise money for their projects or ideas. Whether you're an artist, entrepreneur, or just someone with a cool idea, you can share your project with the world and ask for support. You can create a campaign to showcase your product, film, app, or anything else you're passionate about, and people can contribute money to help you reach your goal. In return, backers usually get special perks like early access to products, exclusive updates, or even a shout-out. It's a great way to turn your dreams into reality while connecting with supporters who believe in what you're doing.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on easily understandable terms and focuses on helping potential users grasp how Indiegogo works without jargon.
How to Get a Indiegogo Refund: Step by Step
If you purchased through Indiegogo directly:
- Visit the Indiegogo website at indiegogo.com.
- Log into your account by clicking on the "Login" button in the top right corner.
- Once logged in, click on your profile icon in the top right corner and select "My Contributions" from the dropdown menu.
- Locate the project related to the charge in question.
- Click on the project title to access the project page.
- Scroll down to the "Support" section at the bottom of the page.
- Click on "Contact the Organizer" or the provided email link.
- In your email, state your intention to request a refund, mentioning that the charge was unrecognized or that you are dissatisfied with the service.
- Be sure to include your transaction details and the reason for the refund.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap the Indiegogo subscription to view details.
- Tap on Cancel Subscription to end the subscription if applicable.
- Next, go to Reports a Problem at reportaproblem.apple.com. Log in with your Apple ID.
- Locate the charge related to Indiegogo in your purchase history.
- Select "I’d like to" and choose “Request a Refund”.
- In the details, mention that the subscription renewed without notice or the account was unused.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the upper left corner.
- Select Account.
- Tap on Purchase History to view transactions.
- Find the Indiegogo charge.
- Tap the charge and select Request a Refund.
- Fill out the form, explaining that the charge was unrecognized or that you were not satisfied with the service.
If you purchased through PayPal:
- Log into your PayPal account at paypal.com.
- Click on Activity at the top menu.
- Locate the Indiegogo transaction.
- Click on the transaction for details.
- Select Report a Problem.
- Choose “I want to report an issue with this transaction” and then Request a Refund.
- In your description, mention the reason is either an unrecognized charge or dissatisfaction with the service.
Phone
The phone is not available.
Tips and Tricks for Getting a Indiegogo Refund
- Be Persistent: Follow up regularly, even if you feel it's futile.
- Use Clear Language: State your request in a straightforward manner, making it clear you want a refund.
- Document Everything: Keep records of your communications and any relevant project updates.
- Be Polite but Firm: Maintain a respectful tone, but assert the urgency of your request.
- Utilize Social Media: Reach out publicly on platforms like Twitter or Facebook for faster responses.
- Escalate if Necessary: If initial contacts fail, seek higher-level contacts through LinkedIn or company emails.
- Contact Payment Processor: Consider disputing the charge with your credit card company if resolution fails.
- Join Community Discussions: Engage in forums or Reddit threads for insider tips from others with the same situation.
- Be Patient: Understand that processing requests can take time, but don’t hesitate to keep following up.
- Frame as a Chronological Story: Outline your experiences with the project to create a compelling narrative for your refund request.
Why Do People Request Refunds from Indiegogo
- Product not delivered by the promised date
- Product received was not as described
- Change of mind after contributing
- Project funds not used as communicated
- Negative updates about project viability
- Lack of communication from project creators
- Project cancelled or on indefinite hold
- Quality issues with the delivered product
- Unmet stretch goals promised during the campaign
- Personal circumstances preventing further support
Indiegogo Refund Script
Script
Copy
Hello Indiegogo Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent contribution. There appears to have been an accidental charge to my account that I did not intend. Given my dissatisfaction with this experience, I would like to kindly request a refund for the amount charged.
Thank you for your assistance in resolving this matter promptly. I appreciate your help.
Sincerely,
[Your Name]
Indiegogo Refund Policy
Indiegogo does not guarantee refunds, as campaigns are participant-driven and funds are typically allocated directly to project creators. Refunds may be issued at the discretion of the campaign owner, and backers are encouraged to review each campaign's details and terms before contributing.
The Easiest Way to Get a Indiegogo Refund
If you’re frustrated trying to get a refund from Indiegogo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.