Overview
The International Sports Sciences Association (ISSA) is a company that helps people become fitness professionals through online education. They offer 24 different fitness certifications including personal training, specialized fitness programs, nutrition and wellness coaching, yoga and pilates teacher training, and more. They also provide continuing education courses to keep fitness knowledge up-to-date. ISSA supports learners with resources like free evaluation kits and professional websites, and they have programs for both English and Spanish speakers. Essentially, ISSA helps anyone interested in fitness to get certified and build a career as a personal trainer or wellness coach, all through accessible online programs.
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This summary is based on detailed information directly from ISSA's official website, which lists all their certifications, specialization programs, continuing education, and other services designed for fitness professionals. The language and services described match the company's focus on fitness education and certification for consumers.
How to Get a International Sports Sciences Association Refund: Step by Step
If you purchased through ISSA Online (credit card or direct payment):
- Email support@issaonline.com within 7 days of your course purchase to request a refund.
- Include the following in your refund request:
- Your full name and contact information.
- Order confirmation or receipt number.
- A statement mentioning you have not attempted the final exam and are within the 7-day cancellation eligibility window.
- Request a refund explicitly, noting the refund will incur a 10% administrative fee.
- Wait for confirmation and processing, which typically takes 5-10 business days.
- The refund will be issued back to the original payment method used for the purchase.
- If you need assistance or have questions, you can also call (800) 892-4772 during Monday-Friday, 8am-5pm MST.
Tips and Tricks for Getting a International Sports Sciences Association Refund
- Act quickly within the 7-day refund window to maximize chances of success.
- Contact your Success Coach directly rather than general support for faster attention.
- Use clear and polite but firm language
- Document all communications via email
- If denied, escalate to a manager or supervisor
- Invoke consumer protection rights or mention BBB complaint filing
- Do not admit to having completed final exams or assessments
- Be persistent but professional
- Avoid aggressive or threatening language
- Timing matters: weekdays during business hours
- Request alternative solutions like course suspension or extensions
- Beware of automatic payments; cancel these promptly to avoid unexpected charges.
Why Do People Request Refunds from International Sports Sciences Association
- Course cancellation within 7 days of enrollment, provided the final exam has not been attempted.
- Dissatisfaction with course content or quality leading students to request refunds early in the course.
- Change of mind or decision not to continue with the course within the refund-eligible period.
- Accidental purchase or enrollment errors.
- Issues related to administrative fees, since a 10% fee is deducted from refunds during the cancellation period.
- Refund requests due to exam performance are generally not accepted.
- Cancellation requests submitted after 7 days from enrollment, though these typically are not eligible for refund.
- Technical difficulties or problems accessing course materials (less commonly documented but often a consideration in online course refund requests).
International Sports Sciences Association Refund Script
Script
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Dear ISSA Customer Service,
I hope this message finds you well. I am writing to bring to your attention an issue with my recent billing. I noticed an accidental charge on my account that I did not authorize. Despite my expectations, the service has not met my needs, leading to my decision to request a refund.
I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
International Sports Sciences Association Refund Policy
The refund policy of issaonline.com allows students to cancel their enrollment within 7 days of purchase, provided they have not attempted the final exam. Refunds are subject to a 10% administrative fee and will be processed back to the original payment method within 5-10 business days if eligibility conditions are met.
The Easiest Way to Get a International Sports Sciences Association Refund
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