Overview
JustAnswer is an online platform that connects you with real experts in various fields, including law, health, tech, and more. If you have a quick question or need help with something specific, you can ask a qualified lawyer and get answers fast, right from home. Whether it’s a question about a contract, a legal procedure, or just understanding your rights, JustAnswer has professionals ready to assist you. You simply type in your question, pay a small fee, and receive guidance tailored to your needs. It’s a handy service when you don’t have the time or resources to visit a law office directly.
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The description is based on simplifying the concept of JustAnswer by focusing on its main services and accessibility for everyday users.
How to Get a JustAnswer Refund: Step by Step
If you purchased through Credit Card directly on lawyer-justanswer.com:
- Visit the lawyer-justanswer.com website and scroll down to the bottom of the page.
- Click on the Contact Us link.
- Select the Billing Issues category from the options provided.
- Fill out the contact form with your details:
- Email Address: Use the one linked to your account.
- Subject: Write "Refund Request".
- Message: Include a brief explanation, stating that your subscription renewed without notice.
- Attach any relevant receipts or billing statements as evidence.
- Submit the form and wait for a response, typically within 2-3 business days.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on the Activity tab at the top of the page.
- Find the transaction for your JustAnswer subscription and click on it.
- Click on Report a Problem, then select Item Not Received or Unauthorized Transaction.
- In your message, mention that you did not authorize the renewal or were unaware it was set to renew.
- Submit your dispute and follow any additional prompts to provide information.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find JustAnswer in your list of subscriptions.
- Tap on it, then select Cancel Subscription.
- To request a refund, go to www.apple.com/support/itunes/contact/ and navigate to iTunes Store.
- Choose Billing Issues and select to request a refund for your recent transaction.
- Mention that the subscription was renewed unexpectedly and that you didn’t utilize the service.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Profile Icon in the top right corner.
- Select Payments & Subscriptions, then tap Subscriptions.
- Locate JustAnswer in your list and tap it.
- Tap on Cancel Subscription.
- After cancellation, visit play.google.com/store/account.
- Find the JustAnswer transaction and click on Request a Refund.
- State that you did not intend to renew and did not use the service during the billing period.
If you purchased through Amazon:
- Log into your Amazon account.
- Click on Your Account in the top right corner.
- Navigate to Your Payments.
- Find the JustAnswer transaction under Transactions.
- Click on the transaction and select Request a Refund.
- In your request, emphasize that the subscription renewed without your consent or prior notification.
- Follow any additional prompts to finalize your refund request.
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Tips and Tricks for Getting a JustAnswer Refund
- Document everything: Keep records of your conversations and any relevant correspondence.
- Be polite but firm: Start with a friendly tone, but clearly state your request for a refund.
- Use specific language: Reference any guarantees or service issues directly.
- Contact customer support: Use live chat or call rather than email for quicker responses.
- Ask to speak to a manager: If initial support isn’t helpful, politely request to escalate your issue to a supervisor.
- Utilize social media: Publicly post about your issue on platforms like Twitter or Facebook to attract attention.
- Time your request: Try to initiate the refund process shortly after the service is rendered, ideally within a few days.
- Be aware of peak hours: Reach out during off-peak times to reduce wait times and get more focused attention.
- Leverage community support: Share your experience on forums like Reddit to gather tips from others who were successful.
- Be persistent: If you don’t get a response, follow up regularly to keep your request on their radar.
- Know your rights: Familiarize yourself with consumer rights related to digital services in your region.
- Use a compelling narrative: Share a brief story about your experience to elicit empathy from support staff.
Why Do People Request Refunds from JustAnswer
- Insufficient answers provided by the lawyer.
- Delayed responses to inquiries.
- Miscommunication about the services offered.
- Unresolved legal issues after consultation.
- Lack of expertise on the specific legal matter.
- Inaccurate information that does not align with legal standards.
- Technical issues that hinder accessing the service.
- Unexpected charges or fees that were not clearly explained.
- Change of mind regarding the need for legal advice.
- Personal dissatisfaction with the interaction.
JustAnswer Refund Script
Script
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Dear JustAnswer Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to a consultation I did not authorize. After reviewing my usage, I believe this may have been a mistake.
I kindly request a refund for this charge, as I am not satisfied with the service provided and did not intend to incur this cost.
Thank you for your understanding and assistance. I look forward to resolving this matter promptly.
Best regards,
JustAnswer Refund Policy
JustAnswer offers a satisfaction guarantee, meaning that if users are not satisfied with the expert's response, they can request a refund within a certain period after the consultation. Refund requests can typically be processed through the customer support team.
The Easiest Way to Get a JustAnswer Refund
If you’re frustrated trying to get a refund from JustAnswer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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