Overview
Keelo is a fitness app focused on helping people get stronger and more fit through fun and easy-to-follow workouts. The app gives you custom workout plans that you can do at home or in the gym, and it even adjusts based on your fitness level. Plus, it offers guided videos, so you know exactly how to do each exercise. You can track your progress, get nutritional tips, and join a supportive community to keep you motivated. Basically, Keelo makes working out simple and enjoyable, whether you're just starting or looking to take your fitness to the next level.
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The description is based on a straightforward understanding of Keelo's services, making it easy to grasp their main offerings without using complicated terms.
How to Get a Keelo Refund: Step by Step
If you purchased through Keelo.com:
- Visit the Keelo Contact page.
- Scroll down to the bottom and click on the “Support” button.
- Select the option for “Billing and Subscription Questions.”
- Fill out the contact form with the following details:
- Your account email.
- Your request for a refund.
- Specify the reason for the refund: Mention that the subscription renewed without notice or that the account was unused.
- Provide any necessary transaction details, such as.
- The date of the charge.
- The amount charged.
- Submit the form and await a response from customer support, typically within 1-3 business days.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Tap on Subscriptions.
- Locate the Keelo subscription and tap on it.
- Scroll down and tap on Report a Problem.
- Select the reason for your request and provide details, such as:
- This subscription renewed without informing me.
- The account was unused.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the three horizontal lines to open the menu.
- Select Account.
- Tap on Purchase History.
- Locate the Keelo purchase you want refunded.
- Tap on it and select Refund or Report a problem.
- Choose the option that best applies, such as:
- I didn’t authorize this charge.
- The service wasn’t used, and I want a refund.
- Submit your request following the prompts.
If you purchased through Roku:
- Visit the Roku account page.
- Sign in with your Roku account.
- Click on Manage your subscriptions.
- Find the Keelo subscription, then select Unsubscribe to stop future billing.
- Click on Contact Support option on the page.
- Provide the following information:
- Your account details.
- The reason for the refund request: Indicate that the subscription renewed without your knowledge.
- Include transaction details like date and amount charged.
- Submit your request to Roku support for processing.
Phone
The phone is not available.
Tips and Tricks for Getting a Keelo Refund
- Document Everything: Keep detailed records of your transaction, including dates, emails, and any communication with customer service.
- Be Polite: Always start your request politely, as kindness can often get you further than being confrontational.
- Contact Multiple Channels: Reach out via email, social media, and live chat to increase your chances of getting a response.
- Use Clear Language: Clearly state your reason for the refund and what you expect in a straightforward manner.
- Escalate When Necessary: If initial requests are ignored, ask to speak to a supervisor or manager to escalate your concern.
- Time Your Request: Request refunds shortly after your transaction and avoid busy times or weekends.
- Leverage Dispute Mechanisms: If you don’t receive help, mention filing a dispute through your bank or payment provider as a last resort.
- Seek User Support: Post your issue on forums or social media; public visibility can pressure companies to respond.
- Share Your Experience: Leave reviews detailing your experience to warn others and may prompt the company to address your issue.
- Maintain Professionalism: Regardless of frustration, keep your communication professional; aggressive language can lead to less empathy from representatives.
Why Do People Request Refunds from Keelo
- Product not as described - The item received does not match what was advertised.
- Defective item - The product is damaged or malfunctioning upon arrival.
- Incorrect size or fit - The size ordered does not fit as expected.
- Change of mind - The customer decides they no longer want the product.
- Late delivery - The product arrived later than promised.
- Billing issues - Errors in charge amount or multiple charges for the same item.
- Unsatisfactory performance - The product did not meet the user’s expectations or needs.
- Customer service issues - Poor support or unresponsive service leading to dissatisfaction.
- Subscription cancellation - User canceled a subscription but was still billed.
- Pre-order cancellations - Changing mind about a pre-ordered item.
Keelo Refund Script
Script
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Dear Keelo Team,
I hope this message finds you well. I'm writing to address a billing issue I encountered during my recent subscription period. I noticed an accidental charge on my account that I did not authorize. I believe this may have resulted from a technical error.
Given this situation, I would kindly like to request a refund for the unexpected charge. I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you for your assistance!
Best regards,
Keelo Refund Policy
Keelo offers a 30-day money-back guarantee for all new customers, allowing them to request a refund within this period if they are not satisfied with the service. Refunds are processed back to the original payment method and typically take 5-7 business days to reflect.
The Easiest Way to Get a Keelo Refund
If you’re frustrated trying to get a refund from Keelo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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