Overview
Keen is a fun platform where you can connect with experts and get advice on a wide range of topics. Whether you're looking for help with your love life, career guidance, or ways to improve your wellbeing, Keen has a variety of talented advisors ready to chat. You can choose from different types of readings like tarot, astrology, and psychic insights. It’s all about getting personalized support that feels right for you, anytime you need it.
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The description is based on a straightforward overview of Keen's offerings, focusing on how the platform connects users with various types of advisors for personal support.
How to Get a Keen Refund: Step by Step
If you purchased through Keen.com:
- Visit keen.com.
- Scroll to the bottom of the page and click on Help Center.
- In the Help Center, find and select the Contact Us link.
- Choose the topic Billing.
- Select Request a Refund from the available options.
- Fill out the required form, providing:
- Your account information.
- Details of the transaction, including amount and date.
- Reason for the refund, emphasizing that the subscription renewed without notice or that the account remained unused.
- Submit the form and await a confirmation email.
- Check your email for further instructions or a response within a few days.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top.
- Select Subscriptions.
- Find and tap on the Keen subscription.
- Scroll and select Report a Problem.
- Choose Request a Refund and explain that the subscription renewed without my consent or mention that the account has been unused.
- Follow the prompts to complete the request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines) on the top-left.
- Select Subscriptions.
- Locate your Keen subscription.
- Tap on Cancel Subscription and follow the prompts.
- After canceling, open Contact Us within the Play Store.
- Choose Request a Refund and explain that the subscription renewed unexpectedly or that your account has been unused to increase the likelihood of success.
- Complete the required fields and submit your request.
Tips and Tricks for Getting a Keen Refund
- Document Everything: Keep records of your purchase, communications, and any promises made by customer service.
- Be Polite but Firm: Start your communication pleasantly, but assert your request clearly and confidently.
- Use Social Media: Post your issue on Keen's social media platforms; companies often respond faster to public complaints.
- Escalate When Necessary: If initial agents are unhelpful, ask politely to speak to a supervisor.
- Timing Matters: Contact them during non-peak hours (early mornings or late evenings) for potentially shorter wait times.
- Express Urgency: Mention that you need a quick resolution due to an upcoming event or deadline.
- Leverage Expedited Shipping: If you received an item late, highlight any inconvenience caused by the delay as part of your refund request.
- Use Email Instead of Phone: Many users report greater success getting refunds via email, which allows for detailed explanations and keeps a written record.
- Be Persistent: Follow up regularly if you don’t receive a response; persistence can lead them to prioritize your case.
- Check User Reviews: Look at recent user experiences on forums; they might provide specific contacts or new tactics that work.
- Offer Alternatives: Suggesting a replacement item or store credit can sometimes lead to a quicker resolution.
- Stay Calm: If denied, avoid escalating emotionally; a calm demeanor can help facilitate the conversation.
Why Do People Request Refunds from Keen
- Size issues - The item does not fit as expected.
- Quality concerns - The product did not meet quality expectations.
- Incorrect item received - The wrong product was shipped.
- Defective merchandise - The item was damaged or malfunctioning.
- Change of mind - The customer decided they no longer want the item.
- Shipping delays - The order took longer to arrive than promised.
- Product not as described - The item does not match the online description.
- Allergy or discomfort - The product caused irritation or was uncomfortable to wear.
- Out of stock - An item was canceled due to it being out of stock.
- Unwanted gift - The item was received as a gift but not wanted.
Keen Refund Script
Script
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Dear Keen Customer Service,
I hope this message finds you well. I am reaching out regarding a billing issue where I was unexpectedly charged for a service I did not intend to purchase. Despite my appreciation for your offerings, this accidental charge has caused me some concern.
I would like to kindly request a refund for this transaction. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding!
Best regards,
Keen Refund Policy
Keen offers a 60-day satisfaction guarantee on their products, allowing customers to return items within that timeframe for a full refund, provided they are in original condition with packaging. Customers can initiate a return through their website or customer service.
The Easiest Way to Get a Keen Refund
If you’re frustrated trying to get a refund from Keen—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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