Overview
Ketchapp Games is a fun and creative game development company that makes easy-to-play mobile games. They focus on creating simple, addictive games that you can enjoy anywhere, at any time. Whether you’re waiting for the bus or relaxing at home, Ketchapp offers a variety of games that let you have a great time. Some of their popular games include casual challenges, puzzles, and arcade-style games that are designed to be quick and entertaining, perfect for all ages.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on the common features and offerings of Ketchapp Games, presented in a friendly and approachable manner suitable for a general audience.
How to Get a Ketchapp Games Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Ketchapp Games subscription you wish to refund.
- Tap on the subscription and select Report a Problem.
- Choose the issue category that best fits your situation.
- For example, select "I didn't authorize this charge" if you did not intend to renew.
- Write a brief message explaining why you are requesting a refund, such as:
- “The subscription renewed without my consent.”
- “I did not use the subscription at all.”
- Submit your request and wait for a confirmation email from Apple.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Profile Icon at the top right corner.
- Select Payments & Subscriptions.
- Tap on Subscriptions and find the Ketchapp Games subscription.
- Tap on Cancel Subscription (if required to process a refund), then confirm the cancellation.
- After cancellation, go back to Payments & Subscriptions.
- Tap Subscriptions again, find the Ketchapp Games subscription.
- Select Request a Refund and choose the reason for your request.
- For example, mention, "I was charged unexpectedly for a service I didn’t use."
- Fill out any required fields and submit your refund request.
If you purchased through a Gift Card:
- Visit the ketchappgames.com website.
- Scroll down to the bottom of the page and click on Customer Support.
- Locate the contact form and fill it out with your details.
- In the message box, state clearly:
- “I would like a refund for my unused gift card.”
- Ensure to mention the reason why, such as "The card was redeemed accidentally."
- Submit the contact form and await a response from Ketchapp’s support team.
If you purchased through another provider:
- Log in to your account with the specific provider.
- Navigate to the billing section where you can view your transaction history.
- Find the Ketchapp Games transaction and click on it.
- Select Request a Refund or Dispute Charge depending on the options available.
- Choose the appropriate reason for your request:
- “The charge was unauthorized.”
- “I no longer need this service.”
- Follow any additional prompts required by the provider to submit your request.
Phone
The phone is not available.
Tips and Tricks for Getting a Ketchapp Games Refund
- Be Polite: Start the conversation politely to set a positive tone for your request.
- Be Specific: Clearly state the reason for your refund request, including details about the purchase.
- Use Transaction Details: Include your purchase receipt, date, and any relevant transaction IDs to expedite the process.
- Escalate Gradually: If the first response is unsatisfactory, politely ask to speak to a supervisor.
- Timing Matters: Submit your refund request shortly after the purchase, ideally within a few days.
- Highlight Displeasure: If applicable, mention specific issues with the game that contributed to your refund request.
- Use Social Media: If you don't get a response, consider reaching out on platforms like Twitter to grab their attention.
- Document Everything: Keep records of all communication for reference if follow-up is needed.
- Ask for Refund in Stages: If one game purchase is disputed, consider making multiple refund requests for other games to increase chances.
- Be Patient but Persistent: If you don’t receive a response in a few days, follow up politely to keep the process moving.
Why Do People Request Refunds from Ketchapp Games
- Game crashes on launch or during play.
- Purchased items not delivered or accessible.
- Gameplay issues that affect performance or enjoyment.
- Incorrect charges or billing errors.
- Unsatisfactory experience compared to expectations based on description.
- In-app purchases not functioning as intended.
- Compatibility issues with device.
- Duplicate charges for a single transaction.
- Misleading advertisements or promotions.
- Frequent ads that hinder gameplay.
Ketchapp Games Refund Script
Script
Copy
Dear Ketchapp Games Support,
I hope this message finds you well. I am writing to request a refund regarding a recent billing issue I encountered with my account. It appears that I was accidentally charged for an in-app purchase that I did not intend to make.
Despite my enjoyment of your games, I was quite surprised to see this charge. I would greatly appreciate your assistance in processing a refund for this transaction.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Ketchapp Games Refund Policy
Ketchapp Games generally adheres to the refund policies outlined by app stores, such as the Apple App Store and Google Play Store, as they do not issue direct refunds for purchases made through their games. Users seeking refunds must contact the respective app store for assistance with their transactions.
The Easiest Way to Get a Ketchapp Games Refund
If you’re frustrated trying to get a refund from Ketchapp Games—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
