Overview
Ketogo is a user-friendly app designed to make it easy for people to follow a keto diet. It offers meal plans, recipes, and tracking tools to help you stay on track with your eating goals. You can find delicious low-carb recipes and even get shopping lists, so you know exactly what to buy. Plus, Ketogo provides a community space where users can share tips and support each other, making it simpler to stick to a healthier lifestyle.
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The description is based on a straightforward summary of Ketogo's offerings, focusing on how it supports users in maintaining a keto diet through easy-to-use features.
How to Get a Ketogo Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate the Ketogo subscription and tap on it.
- Scroll down and tap on Report a Problem.
- Choose Request a Refund.
- In the description, mention that the subscription renewed without prior notice or emphasize that the account was unused.
- Follow any additional prompts to submit the refund request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and tap on your Ketogo subscription.
- Scroll and select Cancel Subscription.
- Once canceled, go back to your Menu and select Account.
- Choose Order History and locate your Ketogo purchase.
- Tap the purchase and select Refund.
- In your message, state that the service was not utilized or that you were charged unexpectedly.
If you purchased through ketogo.app directly:
- Visit the ketogo.app website and log into your account.
- Navigate to the Billing section from your account dashboard.
- Find your recent transactions and select the one you wish to dispute.
- Look for an option labeled Request Refund or a similar prompt.
- Provide a brief reason for the refund request, mentioning that the service was not accessed or that it was mistakenly renewed.
- Submit the request and ensure you check your email for follow-up.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Scroll and select Streaming Channels.
- Select Manage Subscriptions.
- Locate Ketogo in your subscriptions and select it.
- Choose Cancel Subscription to stop future charges.
- Visit the My Account section on the Roku website.
- Find the Ketogo transaction in your purchase history.
- Select Request Refund if available.
- In your message, mention that the account was inactive or the charge was unexpected.
If you purchased through a different provider:
- Check your email for the purchase confirmation and locate the payment method used.
- Contact the relevant billing provider's customer support directly via their website.
- Provide your account information and transaction details.
- State your reason for the refund request, such as duplicate charges or that services were not used.
- Follow any additional instructions provided by customer support.
Phone
The phone is not available.
Tips and Tricks for Getting a Ketogo Refund
- Document Everything: Keep screenshots of your order, communications, and any relevant documentation.
- Be Polite but Firm: Use a friendly tone while clearly stating your issue and request for a refund.
- Use Specific Language: Refer to your rights as a consumer, which can make your request more compelling.
- Escalate When Necessary: If you're not getting results, ask to speak with a supervisor or manager.
- Timing is Key: Request the refund soon after the transaction, ideally within the first few days.
- Utilize Social Media: Sometimes posting on their social media can prompt a quicker response.
- Highlight Previous Issues: Mention any previous problems you’ve had with the service or product to strengthen your case.
- Patience Pays Off: Don’t be too pushy. Give them time to respond before following up.
- Stay Updated: Check back regularly if you haven’t heard back; persistence can sometimes yield results.
- Engage with Community: Look for others who have had similar issues and share strategies that worked for them.
Why Do People Request Refunds from Ketogo
- Technical issues with the app that prevent usage.
- Subscription cancellation after deciding the service is not needed.
- Unsatisfactory meal options that do not meet dietary preferences.
- Billing errors such as double charges or incorrect amounts.
- Lack of support when customer service does not respond in a timely manner.
- Misleading advertising regarding features or benefits of the service.
- Unfulfilled promises such as missing delivery times or incorrect orders.
- Change of mind after the purchase is made.
- Quality issues with ingredients or meals received.
Ketogo Refund Script
Script
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Hello Ketogo Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe is an error. I do not recall authorizing this charge, and it has caused some concern.
I kindly request a refund for this billing issue at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Ketogo Refund Policy
Ketogo's refund policy allows users to request a refund within 14 days of their purchase, provided they have not used the service. Refunds are processed at the company's discretion, and customers must contact support for assistance.
The Easiest Way to Get a Ketogo Refund
If you’re frustrated trying to get a refund from Ketogo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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