Overview
Kwalee is a game development company that creates fun, exciting mobile games for everyone to enjoy. They focus on making games that are easy to pick up and play, but also thrilling enough to keep you coming back for more. Whether you're into casual games or something a bit more challenging, Kwalee has a variety of options to explore. Plus, they also help other creators bring their game ideas to life, making it a great hub for game enthusiasts and developers alike.
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The description is based on an overview of Kwalee's services as stated on their website, highlighting their focus on mobile game development and support for game creators.
How to Get a Kwalee Refund: Step by Step
If you purchased through Kwalee.com directly:
- Visit kwalee.com and log into your account.
- Navigate to the Account Settings section.
- Look for the Billing or Subscriptions option.
- Find the transaction or subscription you wish to get a refund for.
- Check for a Request Refund button and click it. If not available, proceed to the next step.
- Contact Kwalee customer support by clicking on Help or Contact Us.
- Fill in the support form with your details and request a refund by stating that the subscription renewed without prior notice.
- Emphasize that the account was unused during the billing cycle.
- Submit the request and wait for a confirmation email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Kwalee subscription and tap on it.
- Tap on Cancel Subscription if it’s not already canceled.
- To request a refund, go to reportaproblem.apple.com.
- Log in with your Apple ID.
- Select the Kwalee purchase and choose Report a Problem.
- In the message, highlight that you were charged unexpectedly and mention that the account was not used.
- Submit the report and await Apple’s response.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Go to Subscriptions.
- Select your Kwalee subscription.
- Tap on Cancel Subscription.
- Next, visit play.google.com on your browser.
- Log in to your Google account.
- Find the transaction for Kwalee and click on Report a problem.
- In your message, mention the charge was made without notice and that your account had no activity.
- Submit the form and check for a confirmation email from Google.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Navigate to Streaming Channels and find Kwalee.
- Highlight the Kwalee app and press the * button on your remote.
- Select Manage Subscription.
- Select Cancel Subscription.
- For your refund, go to rokuliving.com.
- Log in with your Roku account.
- Review your billing history and find the Kwalee subscription charge.
- Look for Send a Request or Contact Support.
- Mention that the use of the service was minimal and highlight any charge concerns.
- Submit your request and wait for confirmation.
Phone
The phone is not available.
Tips and Tricks for Getting a Kwalee Refund
- Be Polite: Start your request with a friendly tone to set a positive atmosphere.
- Gather Evidence: Collect screenshots or relevant information related to your transaction.
- Use the Right Channels: Contact support via email or their official support page instead of social media.
- Explain Your Situation: Clearly outline why you believe a refund is warranted without being aggressive.
- Timing Matters: Reach out shortly after the purchase; don’t wait too long to request a refund.
- Follow Up: If you don’t hear back within a few days, send a polite follow-up email.
- Escalate if Necessary: If initial attempts fail, ask to speak with a supervisor or a higher authority in the support team.
- Use Community Support: Share your experience on forums to gain insights from others who have succeeded.
- Be Persistent: Don’t be discouraged by initial rejections; persistence can pay off.
- Leverage Social Media: If you encounter issues, posting on Reddit or Twitter can sometimes prompt a quicker response.
Why Do People Request Refunds from Kwalee
- Product not as described
- Technical issues preventing use
- Duplicate purchase accidentally made
- Unsatisfactory customer service response
- Incompatibility with device or system
- Change of mind after purchase
- Incomplete delivery of digital content
- Subscription cancellation request
- Payment error or discrepancy
- Unfulfilled promises made in ads
Kwalee Refund Script
Script
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Dear Kwalee Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. I noticed an accidental charge on my account for an item I did not intend to purchase. I would greatly appreciate it if you could assist me in processing a refund for this transaction.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Kwalee Refund Policy
Kwalee's refund policy generally states that purchases are non-refundable unless stated otherwise at the time of sale. Customers are encouraged to contact support for specific issues related to purchases if they believe they are eligible for a refund.
The Easiest Way to Get a Kwalee Refund
If you’re frustrated trying to get a refund from Kwalee—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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