Overview
LensGogo is a cool online shop where you can find a huge variety of eyeglasses and sunglasses to fit your style. Whether you need prescription glasses to see better or just want some trendy shades to protect your eyes from the sun, they’ve got you covered. You can easily browse through different frames, colors, and designs right on their website. They also offer some great tools that help you choose the perfect pair, like virtual try-ons, so you can see how they look on you before you buy. Plus, they make the whole process super simple and convenient, so you can get your new favorite pair of glasses delivered right to your door!
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The description is based on a straightforward understanding of LensGogo's services, making it relatable to everyday consumers.
How to Get a LensGogo Refund: Step by Step
If you purchased through the LensGogo website:
- Visit the LensGogo website at lensgogo.shop.
- Scroll down to the bottom of the page and click on Contact Us.
- Fill out the contact form with the following details:
- Your Name
- Your Email Address
- Order Number (if applicable)
- Reason for Refund: Mention that you want a refund due to an unused subscription or that it renewed without notice.
- After submitting the form, check your email for a confirmation response within 24-48 hours.
- If you do not receive a response, resend your request using the same contact form, and include a note emphasizing the urgency of your request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your LensGogo subscription.
- Tap on Report a Problem and choose the reason for the refund as accidentally charged or not using the service.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) in the upper-left corner.
- Select Subscriptions.
- Find and tap on the LensGogo subscription you want to refund.
- Tap on Cancel Subscription and select the option for a refund.
- In the provided form, mention any issues like subscription renewal without notice or lack of usage.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Activity at the top of the page.
- Find the transaction for the LensGogo service.
- Click on the transaction, then choose Report a Problem.
- Select Item Not Received or Significantly Not As Described depending on the situation.
- Describe that the service is unused or that it renewed unexpectedly.
- Follow the on-screen instructions to complete your refund request.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Select Streaming Channels from the menu.
- Navigate to Purchased and find LensGogo.
- Highlight LensGogo and press * on the remote.
- Choose Manage Subscription and select Cancel Subscription.
- After cancellation, go to the Roku portal on a web browser, log in, and file a refund request, emphasizing lack of usage or that it renewed without notice.
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Tips and Tricks for Getting a LensGogo Refund
- Be polite and professional: Start your communication with a respectful tone to establish a positive rapport.
- Document everything: Keep records of your order, emails, and any communications as evidence.
- Use specific language: Clearly state what you are requesting and include details like order number and date.
- Contact customer support during peak hours: Early mornings or weekdays may result in shorter wait times.
- Ask for a manager: If you’re not getting satisfaction, request to escalate the issue to a supervisor or manager.
- Utilize social media: Mention the issue in a public forum like Twitter to grab their attention.
- Follow up: Send reminders if you don’t get a response within a few days.
- Consider chargeback: If all else fails, contact your bank to dispute the charge.
- Leverage urgency: Convey that time is sensitive; mention any upcoming deadlines for receiving the refund.
- Empathize: Acknowledge that they are busy, which can create a more understanding interaction.
Why Do People Request Refunds from LensGogo
- Incorrect item received - The product delivered does not match the order.
- Defective product - The item is damaged or non-functional upon arrival.
- Size issues - The lenses do not fit as expected or are uncomfortable.
- Change of mind - Customer decides they no longer want the product.
- Delayed shipping - The order took longer to arrive than promised.
- Quality not as described - The item does not meet the expected standards or descriptions.
- Ordered by mistake - The customer accidentally placed an order for the wrong item.
- Allergy or irritation - The lenses cause discomfort or an allergic reaction.
- Shipping errors - Issues related to courier service affecting receipt.
- Incompatibility - The lenses do not fit with the customer’s existing frames.
LensGogo Refund Script
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Dear LensGogo Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered. I noticed an accidental charge on my account that I believe was not intended. Despite my expectations of the product, I am also dissatisfied with the experience overall.
I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
LensGogo Refund Policy
LensGogo allows returns within 30 days of purchase if the product is unused and in its original condition. Customers must contact customer service to initiate the return process, and certain items may be exempt from refunds.
The Easiest Way to Get a LensGogo Refund
If you’re frustrated trying to get a refund from LensGogo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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