Overview
LingQ is an online language learning platform that helps you learn a new language through real content. You can read and listen to interesting articles, stories, and podcasts in the language you want to learn. As you go through these materials, you can highlight words and phrases you don’t know, and LingQ will help you keep track of them, so you can study and practice later. They offer lessons, vocabulary tools, and community support, making it easier and more fun to pick up a new language at your own pace, whether you're a beginner or looking to improve.
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The description is based on LingQ's main services and features as presented on their website, simplifying the information for a more casual understanding.
How to Get a LingQ Refund: Step by Step
If you purchased through LingQ.com directly:
- Go to lingq.com.
- Log in to your account using your credentials.
- Navigate to your account settings by clicking on your profile icon in the top right corner.
- Select Billing or Subscription from the menu options.
- Look for the Transaction History or Billing Information section.
- Identify the specific transaction for which you are requesting a refund.
- Click the Contact Support option or link provided in the billing section.
- In your message to support, mention that you believe the subscription renewed without notice and provide details about when you noticed this. Include that you have not used the service during this billing period.
- Submit the request and keep an eye on your email for a response from the support team.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your LingQ subscription in the list.
- Tap on Cancel Subscription (if requested) to stop future charges.
- Return to the Subscriptions page.
- Select Report a Problem next to the LingQ subscription.
- Choose the option related to a billing issue and emphasize previous usage patterns, stating that the charge was unexpected and emphasizing lack of usage.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Locate and tap on your LingQ subscription.
- Tap Cancel Subscription (if requested).
- Navigate back to the Menu and select Account.
- Scroll down to Purchase History and find the relevant LingQ transaction.
- Click on the transaction and select Request a Refund.
- In the form, explain that the subscription renewed without notice and that you did not use the service, pressing for a favorable review of your request.
If you purchased through a third-party service (e.g., Roku):
- Visit Roku Support.
- Sign in to your Roku account.
- Go to the Manage Subscriptions area within your account.
- Find the LingQ subscription in the list.
- Click on Contact Support for billing issues.
- State in your message that the subscription renewed without prior notice and mention that you have not accessed the account in the last billing cycle.
- Submit the form and await a follow-up from the support team.
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Tips and Tricks for Getting a LingQ Refund
- Be polite and professional in all communications to create a positive interaction.
- Document everything, including your account information and any correspondence.
- Request a refund immediately after your purchase if you're dissatisfied, citing your reasons clearly.
- Use the live chat feature for quicker responses and possible escalation.
- Emphasize your loyalty as a customer to appeal to their desire to keep you.
- Point out specific issues that led to your refund request, like technical problems or not meeting expectations.
- Escalate politely if the initial representative does not resolve your issue; ask to speak with a supervisor.
- Follow up regularly if you don’t receive a timely response to your request.
- Engage on social media if you encounter issues, as public visibility may prompt faster resolution.
- Keep it brief and to the point in your written requests to avoid any misunderstandings.
- Be prepared to negotiate if a full refund isn't initially offered; they may propose credit or a partial refund.
- Share your positive feedback about their services when applicable, showing you are a genuine user who wants to stay connected.
- Use phrases like “I believe I am entitled to a refund” to assert your stance clearly.
- Consider timing of your request, such as weekdays during business hours, for potentially quicker engagement.
- Ask about their refund policy during the process; sometimes this leads to finding an easier path to resolution.
Why Do People Request Refunds from LingQ
- Technical Issues with the platform preventing usage.
- Unsatisfactory Learning Materials, feeling they are not as expected.
- Inconsistent Quality of content or lessons.
- Lack of Progress in language learning despite using the service.
- Billing Errors, such as unauthorized charges.
- Better Alternatives found after purchase.
- Cancellation Difficulties or unclear cancellation policies.
- Subscription Model Dislike, preferring a different payment structure.
- User Experience Issues with navigation or features.
- Customer Support Problems, such as slow response times.
LingQ Refund Script
Script
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Dear LingQ Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize, and I would appreciate your assistance in resolving this matter.
Thank you for your attention to this issue. I look forward to your prompt response and a resolution soon.
Best regards,
LingQ Refund Policy
LingQ offers a 30-day money-back guarantee for new subscriptions, allowing users to request a refund within this period if they are not satisfied with the service. Refund requests should be submitted via their customer support, and conditions apply.
The Easiest Way to Get a LingQ Refund
If you’re frustrated trying to get a refund from LingQ—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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