Overview
LiveHealth Online is a super convenient way to see a doctor right from your home using your computer, tablet, or smartphone. You can talk to a doctor about common health issues, get advice, and even receive prescriptions if needed. They also offer services like therapy sessions for mental health support and nutrition counseling to help you with dieting or meal planning. It’s easy to use and helps you avoid the hassle of waiting rooms!
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The description is based on a straightforward summary of services offered by LiveHealth Online, tailored for a general audience without complex terminology.
How to Get a LiveHealth Online Refund: Step by Step
If you purchased through livehealthonline.com directly:
- Visit livehealthonline.com.
- Log in to your account by clicking on the "Log In" button.
- Navigate to the "My Account" section, typically found in the upper right corner.
- Select "Billing" or "Subscription" to view your current membership details.
- Look for a link labeled "Request Refund" or "Billing Issues" and click on it.
- Fill out the refund request form with your account details and the reason for requesting a refund, noting:
- State that you were unaware of the automatic renewal.
- Emphasize that the service was not utilized or used only briefly.
- Mention any unexpected charges related to billing.
- Submit your request and ensure you receive a confirmation email.
- Follow up via customer service if you do not hear back in 5-7 business days.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon in the top right corner.
- Select "Payments & subscriptions."
- Click on "Subscriptions" and find LiveHealth Online.
- Tap on the subscription and select "Cancel Subscription." (This is necessary to request a refund.)
- After cancellation, go back to the Google Play Store homepage.
- Scroll down and tap on "Account."
- Select "Order History." Find the charge for your LiveHealth subscription.
- Tap the three dots next to the charge and select "Request a refund."
- Complete the form, using phrases like:
- “The subscription renewed without notifying me.”
- “I did not utilize this service during the billing period.”
- Submit your request.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select "Subscriptions."
- Find LiveHealth Online and tap on it.
- Tap "Cancel Subscription" to stop any recurring charges.
- Open the "App Store" app and tap your profile icon in the top right corner.
- Tap on "Purchased" and locate LiveHealth Online.
- Scroll down to see the purchase history and tap on the transaction to request a refund.
- Select the reason for requesting a refund, suggesting:
- “This subscription was renewed without my consent.”
- “I have not used the service, and I wish to be refunded.”
- Submit your refund request through the App Store.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on "Activity" to view your transactions.
- Find the charge for LiveHealth Online and click on it.
- Select “Report a problem” and choose "I want a refund."
- Fill out the reason for the refund, mentioning:
- “The service auto-renewed without prior notice.”
- “I have not used this service and want a refund.”
- Submit your request and keep an eye on your email for updates.
Tips and Tricks for Getting a LiveHealth Online Refund
- Document everything: Keep detailed records of all communications and transactions.
- Be clear and concise: When contacting customer service, clearly state your issue and what outcome you want.
- Start with live chat: Use the live chat option for quicker responses and record keeping.
- Use social media: Reach out via Twitter or Facebook; public posts often get faster attention.
- Escalate if needed: If initial attempts fail, ask to speak to a supervisor or manager.
- Timing matters: Contact them early in the day when agents are likely less busy.
- Be polite but persistent: Maintain a courteous tone while firmly insisting on your request.
- Leverage time-bound refunds: If the refund is related to a specific service, emphasize any deadlines or policies related to time.
- Use keywords: Mention specific terms like "customer satisfaction" or "money-back guarantee" to invoke their policy.
- Follow up regularly: Stay on top of your refund request with regular check-ins.
- Consider alternative channels: If phone or chat isn’t working, try email as a last resort.
- Request escalation paths: Ask directly for a higher department or claims resolution team if you feel stuck.
Why Do People Request Refunds from LiveHealth Online
- Technical issues during the appointment causing disconnection.
- Poor quality of the virtual consultation.
- Provider unavailable at the scheduled time.
- Incorrect billing after the appointment.
- Service not as described or expected.
- Multiple charges for the same service.
- Change of mind after the consultation.
- Health plan coverage issues affecting payment.
- Difficulty accessing services on the platform.
LiveHealth Online Refund Script
Script
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Hello,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent charge. Unfortunately, I was billed for a service I did not intend to use, and I would like to request a refund for this accidental charge.
I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your help!
Best regards,
LiveHealth Online Refund Policy
LiveHealth Online typically does not offer refunds for services rendered unless required by law. Customers are encouraged to review their terms of service and contact customer support directly for specific concerns regarding charges or fees.
The Easiest Way to Get a LiveHealth Online Refund
If you’re frustrated trying to get a refund from LiveHealth Online—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
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