Overview
Lokalise is a platform that helps businesses and app developers translate their content easily. Think of it as a tool that makes sure everyone, no matter where they are in the world, can understand and enjoy the same apps or websites. They provide services like managing translations, collaborating with translators, and ensuring that everything looks great in different languages. So whether it’s a mobile app or a website, Lokalise makes sure that language is never a barrier!
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The description is based on a straightforward overview of Lokalise's services, simplifying technical terms into everyday language that is easy to understand for consumers.
How to Get a Lokalise Refund: Step by Step
If you purchased through Lokalise.com directly:
- Go to the Lokalise website and log into your account.
- Click on your profile icon in the top right corner.
- Select Billing from the dropdown menu.
- Find the recent subscription or charge you want a refund for and click on View Details.
- Look for the Request a Refund option. Click on it.
- In the provided form, describe your request. Consider mentioning:
- The subscription renewed without notice.
- You did not use the service during the billing period.
- Any technical issues that made using the service impossible.
- Attach any relevant documentation (e.g., payment receipts, screenshots of the service issues) if applicable.
- Submit the refund request.
- Check your email for confirmation and updates regarding your refund within a few days.
If you purchased through Apple:
- Open the Settings app on your iPhone.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions to view all active subscriptions.
- Find your Lokalise subscription and tap on it.
- Select Cancel Subscription and confirm your cancellation.
- Go to the Apple Report a Problem page: reportaproblem.apple.com.
- Log in with your Apple ID and find the Lokalise charge under Purchase History.
- Click on Report a Problem next to the charge.
- In the issue description, mention:
- The subscription was renewed without notice.
- You did not use the service.
- There were issues with the service.
- Submit the report.
- Monitor your email for updates regarding your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select Account.
- Tap on Purchase History.
- Locate your Lokalise subscription in the list.
- Tap on the item and click on Report a Problem.
- Choose the option that indicates you'd like a refund.
- In your message, include details like:
- The subscription was renewed without notice.
- You did not use the account at all.
- Any dissatisfaction with the service.
- Submit your refund request.
- Check your email for any updates about the status of your refund.
Phone
The phone is not available.
Tips and Tricks for Getting a Lokalise Refund
- Document Everything: Keep records of all communications and transactions.
- Be Polite but Firm: Use a friendly tone but make your expectations clear.
- Use Specific Language: Mention the exact product or service you’re seeking a refund for.
- Timing Matters: Request a refund as soon as you realize there's an issue.
- Escalate Wisely: If first contact doesn’t work, ask to speak with a manager or a higher authority.
- Leverage Social Media: Share your issue publicly on platforms like Twitter or Facebook; companies often respond faster.
- Highlight Customer Loyalty: Mention how long you’ve been a customer and any positive experiences in the past.
- Use the Right Channels: Contact support through email for detailed issues rather than live chat.
- Follow Up Persistently: If you don’t hear back, send follow-up emails after a few days.
- Be Ready to Negotiate: Sometimes, a partial refund or credit might be offered instead.
Why Do People Request Refunds from Lokalise
- Technical issues with the platform.
- Unsatisfactory customer support experience.
- Lack of desired features that were expected.
- Billing errors or overcharges on the invoice.
- Service not matching promotional descriptions.
- Subscription cancellation within a trial period.
- Delayed project timelines affecting productivity.
- Incompatibility with other tools or systems.
- Change in business needs post-purchase.
- Discrepancies in localization quality received.
Lokalise Refund Script
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Hello Lokalise Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered. It appears that I was accidentally charged for a service that I did not intend to subscribe to. I would greatly appreciate your assistance in processing a refund for this charge.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Lokalise Refund Policy
Lokalise offers a 30-day money-back guarantee for all annual plans, allowing users to request a refund within this period. However, the policy does not apply to monthly subscriptions or any add-ons. To initiate a refund, users need to contact Lokalise support.
The Easiest Way to Get a Lokalise Refund
If you’re frustrated trying to get a refund from Lokalise—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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