Overview
MGM+ is a company that offers a variety of fun and exciting experiences mainly centered around entertainment and hospitality. Think of it as a one-stop shop for a great vacation. They own and operate several hotels and casinos, where you can enjoy everything from gaming and live shows to fine dining and shopping. Plus, they often host big events and festivals that attract visitors from all around. If you're looking for a vibrant place to stay, play, and have a good time, MGM+ has you covered!
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The description is based on an overview of MGM+ and its offerings as found on mgmresorts.com, aimed at providing a simple and friendly introduction to the company's services.
How to Get a MGM+ Refund: Step by Step
If you purchased through mgmresorts.com:
- Visit mgmresorts.com.
- Scroll to the bottom of the page and click on "Help" in the footer.
- Select "Contact Us" from the help section.
- Choose "Billing Inquiries" from the list of topics.
- Click on "Chat with Us" to initiate a live chat.
- In the chat, state your request clearly: "I would like to request a refund for my membership charge due to it renewing without notice."
- Provide your account details and the date of the charge when prompted.
- Emphasize that you have not used the membership since the renewal.
- Ask for confirmation of the refund request and the timeline for processing.
If you purchased through the Apple App Store:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select "Subscriptions".
- Find the subscription related to MGM and tap on it.
- Scroll down and select "Report a Problem".
- Choose "Request a Refund".
- In your message, mention: "The subscription renewed without my consent and I haven’t used it."
- Submit your request and wait for a confirmation email.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the three horizontal lines in the upper left corner.
- Select "Account".
- Tap on "Purchase History".
- Find the transaction for the MGM subscription.
- Tap on it and select "Refund".
- When prompted, say: "I did not authorize this renewal and will not be using the service."
- Submit your request and await confirmation.
If you purchased through Roku:
- Navigate to the Roku Home Screen using your remote.
- Select "Settings".
- Click on "Subscriptions" to view your active subscriptions.
- Find the MGM subscription and select "Manage Subscription".
- Choose "Cancel Subscription" (this may be necessary to proceed with a refund).
- Visit support.roku.com for refund requests.
- Explain: "The subscription renewed without prior notice and I am requesting a refund."
- Provide your account information as required and submit the request.
Tips and Tricks for Getting a MGM+ Refund
- Be polite but assertive when communicating with customer service.
- Use specific language related to your issue; mention dates, times, and confirmation numbers.
- If you face resistance, ask for a supervisor or escalate the matter immediately.
- Contact them during peak hours when more agents are available to handle queries.
- Follow up regularly, ideally every few days, to show persistence.
- Use multiple channels for contact: try phone calls, emails, and social media.
- Document all interactions, including names of representatives and transcripts of chats.
- Consider writing an email to higher management if initial attempts fail, summarizing your issue.
- If applicable, mention any loyalty program memberships to strengthen your case.
- Leverage online reviews or forum posts to apply public pressure if necessary.
- Timing your request right after a negative experience can help emphasize urgency.
- When initiating the refund process, frame it as a service issue, not just a financial request.
- If you're part of a customer loyalty program, highlight your history with the brand.
- Utilize social media to voice your concerns publicly, which can elicit quicker responses.
- Look for promotions or coupons that can potentially offset future purchases as a compromise.
Why Do People Request Refunds from MGM+
- Technical issues with streaming service.
- Billing errors or incorrect charges.
- Change of mind regarding subscription.
- Cancellation of shows or content.
- Service not as advertised or missing features.
- Poor customer service experience.
- Account access problems or login issues.
- Inability to cancel subscription easily.
- Content restrictions based on location.
- Lack of desired content in the library.
MGM+ Refund Script
Script
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Dear MGM+ Support,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent charge. Upon reviewing my account, I noticed an accidental charge that I believe was not intended.
Given the situation, I kindly request a refund for this amount. I appreciate your prompt attention to this matter and look forward to your assistance resolving it.
Thank you for your understanding.
Best regards,
MGM+ Refund Policy
MGM Resorts International's official website does not provide specific details about the refund policy for their MGM+ subscription service. However, general information indicates that MGM+ offers monthly subscriptions that automatically renew unless canceled in advance. To avoid additional charges, cancellation must occur before the next billing date. If canceled after the billing date, access to MGM+ continues until the end of the current billing cycle, but no refunds are provided for partial periods.)
The Easiest Way to Get a MGM+ Refund
If you’re frustrated trying to get a refund from MGM+—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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