Overview
Miles & More is a loyalty program that lets you earn and use miles when you travel or shop. You can collect miles by flying with airlines like Lufthansa or by shopping with partner stores and services. The miles you earn can be redeemed for flights, upgrades, hotel stays, and even gifts. It's a great way to get rewards just for doing things you already do, like flying or shopping. The program also offers perks like priority boarding and access to airport lounges, making your travel experience even smoother.
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The description is based on general knowledge about loyalty programs, particularly those related to airlines and travel, simplifying the information for easy understanding.
How to Get a Miles & More Refund: Step by Step
If you purchased through miles-and-more.com:
- Visit miles-and-more.com.
- Scroll to the bottom and click on Contact.
- Select Customer Service from the options provided.
- Choose the Membership category.
- Click on Email Us to access the contact form.
- In the subject line, write Refund Request.
- In your message:
- Mention that your subscription renewed without notice if applicable.
- State your account was unused to strengthen your case.
- Include your membership number and transaction details.
- Request a refund clearly at the end.
- Submit the form and await a response.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find Miles & More in the list and tap it.
- Tap on Cancel Subscription to stop future charges.
- To request a refund, go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Select the Miles & More purchase you want to dispute.
- Click on Report a Problem.
- Choose Request Refund from the dropdown menu.
- In the comments, mention that the subscription renewed unexpectedly.
- Submit the request and check your email for confirmation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find Miles & More and tap on it.
- Tap on Cancel Subscription.
- Visit play.google.com/store/account on your computer.
- Sign in to your Google account.
- Select Miles & More under your purchases.
- Click on Report a problem.
- Choose Request a Refund.
- In the comments, state that the service was not utilized or was charged in error.
- Submit your request and wait for Google to process it.
If you purchased through a different billing provider:
- Check your email for a receipt or confirmation from the billing provider.
- Visit the billing provider's website and log in to your account.
- Locate the Order History or Transaction History section.
- Find the transaction related to Miles & More.
- Click on Details for that transaction.
- Look for a Request Refund option.
- If available, follow the prompts to submit your request.
- If no option exists, contact their customer service directly.
- In your message, reference the transaction number and emphasize that the account was unused or that you weren’t notified of renewal.
- Submit your request and wait for a response.
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The phone is not available.
Tips and Tricks for Getting a Miles & More Refund
- Be polite but assertive in your communication; express your disappointment clearly.
- Collect all relevant documentation (emails, receipts, confirmation messages) before contacting them.
- Use the right channels; opt for customer service via email or direct phone calls over social media for better tracking.
- Make sure to follow up if you don't hear back within a week; persistence can pay off.
- Try reaching out to multiple representatives if you encounter unhelpful responses; techniques involving chatting with different agents can yield different outcomes.
- Use clear and concise language in your request, outlining your case in simple terms.
- Utilize timing strategically; contact them shortly after a negative experience while it’s still fresh.
- Be aware of any special circumstances (like delays or cancellations) that might bolster your case for a refund.
- Escalate the issue by asking to speak with a supervisor if the initial contact fails to solve your problem.
- Share your experience on public forums or review sites to apply peer pressure, prompting a quicker response.
- If applicable, cite loyalty program guidelines that support your request to strengthen your argument.
Why Do People Request Refunds from Miles & More
- Flight cancellations causing inconvenience and travel plan changes.
- Flight delays that exceed a certain threshold, impacting overall travel schedule.
- Booking errors due to incorrect information submitted during the reservation process.
- Changes in travel plans that require cancellation or alteration of tickets.
- Unacceptable service quality that does not meet customer expectations.
- Non-refundable fees that were wrongly charged or unclear at the time of booking.
- Technical errors while using the website leading to double bookings.
- Invalid promotional codes that promised discounts but were not applied correctly.
- Loss of miles due to account issues or expiration of points without notification.
- Discrepancies in mile accrual from flights not credited properly.
Miles & More Refund Script
Script
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Dear Miles & More Support,
I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I believe to be incorrect. I have always valued the services provided by Miles & More, but this experience has left me quite dissatisfied.
I kindly request a review of this charge and hope to receive a refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Miles & More Refund Policy
Miles & More does not provide cash refunds for redeemed miles. Instead, if a booking is canceled, the miles used for that transaction may be refunded back to the account, subject to specific conditions and fees.
The Easiest Way to Get a Miles & More Refund
If you’re frustrated trying to get a refund from Miles & More—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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