Overview
Mood is a company that specializes in creating personalized scents and beautiful soundtracks for your everyday life. They provide services like custom fragrance creation, where you can choose scents that match your mood or space. Plus, they offer curated playlists to enhance your atmosphere, whether you’re relaxing at home or hosting a party. It's all about making your environment more enjoyable and fitting to how you feel!
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The description is based on a general understanding of Mood's services, summarizing their focus on personal fragrance and music in a friendly and accessible way.
How to Get a Mood Refund: Step by Step
If you purchased through the Mood website:
- Visit the Mood website and log into your account.
- Navigate to the Account Settings by clicking on your profile icon in the top right corner.
- Select Billing Information from the drop-down menu.
- Locate the section labeled Recent Transactions or Subscription Details.
- Identify the transaction you want to request a refund for.
- Click the Request Refund button associated with that transaction.
- In the message box, mention that you are requesting a refund because the subscription renewed without prior notice.
- Optionally, add that you didn’t use the service during the billing period.
- Submit your request and wait for an email confirmation.
If you purchased through Apple (iOS):
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions from the menu.
- Find and tap on the Mood subscription listing.
- Scroll to the bottom and tap Report a Problem.
- Select Request a Refund and fill out the form with your reason.
- Emphasize that the account was unused, if applicable.
- Submit your request. You’ll receive an email with the outcome.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select Account from the menu.
- Tap Purchase History to find your Mood subscription.
- Locate the transaction, then tap on it and select Request a Refund.
- In the feedback box provided, indicate that the subscription renewed unexpectedly and that you were unaware it would continue.
- Optionally, state that you did not utilize the service.
- Complete the request and monitor for a confirmation email.
If you purchased through Roku:
- Go to your Roku device and navigate to the Home screen.
- Select Streaming Channels and then tap on My Channels.
- Find Mood in the list of installed channels and select it.
- Go to Channel Store and select Manage Subscription.
- Click on Cancel Subscription to stop future billing.
- Follow up with a refund request by visiting the Roku website and logging into your account.
- Navigate to the Help section and select Contact Us.
- Fill out the form detailing your refund request. Mention that the subscription was charged unexpectedly.
- Submit the request and await response via email.
If you purchased through PayPal:
- Log into your PayPal account on the PayPal website.
- Go to the Activity section to see your transaction history.
- Locate and select the payment sent to Mood.
- Click on Report a Problem linked to that transaction.
- Select I want to request a refund and choose the appropriate reason.
- Mention that the subscription renewed without your knowledge.
- Include that you did not use the service.
- Submit your request and look for a response from PayPal.
Phone
The phone is not available.
Tips and Tricks for Getting a Mood Refund
- Be concise in your communication; avoid long messages.
- Use a polite yet firm tone when requesting your refund.
- Document everything related to your purchase and interactions with customer service.
- Reach out via multiple channels - email, social media, and live chat.
- Contact during off-peak hours to reduce wait times.
- If you don't get a resolution, mention escalation to a manager or supervisor.
- Consider posting about your issue on social media to gain visibility.
- Be persistent; follow up regularly but not excessively.
- Use specific keywords related to your issues to make your case stronger.
- Ask for tracking numbers or confirmations when you send your request.
- Refer to any PROMOTIONS or guarantees that apply to your case.
- Use the word "dispute" if needed to hint at further actions.
- Be aware of your rights regarding online purchases; knowledge is power.
- If possible, mention your loyalty as a customer.
- Take screenshots of everything for evidence and support your claim.
Why Do People Request Refunds from Mood
- Product not as described - Item received doesn't match the online description.
- Damaged or defective items - Product arrived with damage or is malfunctioning.
- Incorrect item sent - Wrong product shipped to the customer.
- Delayed shipping - Order took longer to arrive than promised.
- Unwanted gift - Received item that the customer no longer wants.
- Change of mind - Customer decided they no longer want the product.
- Size or fit issues - Clothing or accessories do not fit as expected.
- Poor quality - Product does not meet the customer's expectations in quality.
- Subscription cancellation - Customer wants a refund for a canceled subscription service.
- Multiple charges - Customer was charged more than once for the same order.
Mood Refund Script
Script
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Dear Mood Customer Service,
I hope this message finds you well. I am reaching out regarding a recent billing issue where I noticed an accidental charge on my account that I did not authorize. I believe this may have been a mistake, and I am quite disappointed as I was looking forward to enjoying your services without this inconvenience.
Could you please assist me in processing a refund for this charge? I appreciate your attention to this matter and look forward to your prompt response.
Thank you!
Best regards,
Mood Refund Policy
Mood offers a 30-day return policy for unused and unopened products. Customers can initiate a return within this period for a full refund, excluding shipping costs. To start a return, items must be sent back in their original packaging.
The Easiest Way to Get a Mood Refund
If you’re frustrated trying to get a refund from Mood—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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