Overview
Moosend is an easy-to-use platform that helps businesses send emails and newsletters to their customers. They offer tools to create beautiful emails, manage subscriber lists, and track how well your emails are doing. With Moosend, you can design your emails without needing any technical skills, and you can automate your marketing, so you connect with your audience at the right time without extra effort. It's perfect for anyone looking to grow their business through effective email communication.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on the services provided by Moosend as presented on their website, focusing on simplicity and accessibility for everyday consumers.
How to Get a Moosend Refund: Step by Step
If you purchased through Moosend directly:
- Visit the Moosend website at moosend.com.
- Log in to your account using your email and password.
- Navigate to the Account Settings section by clicking on your profile icon in the top right corner.
- Select Billing from the dropdown menu.
- Look for your Billing History or Subscriptions section.
- Locate the transaction or subscription you want refunded.
- Click on Request Refund next to the relevant transaction or subscription.
- In the refund request form, mention that the subscription renewed without prior notice and emphasize any lack of usage during the billing cycle.
- Submit the form and keep an eye on your email for further communication regarding your refund request.
If you purchased through PayPal:
- Log in to your PayPal account at paypal.com.
- Navigate to the Activity tab in the main menu to find your transactions.
- Locate the payment to Moosend you want refunded.
- Click on that transaction for more details.
- Select Report a problem to open a dispute.
- Choose Request a refund as the reason for reporting.
- In your message, state that the service was not used and that you did not authorize the recurring charge.
- Submit your dispute and await further instructions from PayPal.
If you purchased through a credit card:
- Contact your credit card provider's customer service directly.
- Explain that you wish to dispute a charge from Moosend.
- Provide details about the charge, including the amount and transaction date.
- Emphasize that the subscription renewed without notice and that you did not use the service.
- Follow their steps to complete the dispute process and ensure you keep a record of your communication.
If you purchased through Stripe:
- Find the email receipt for your Stripe transaction from Moosend.
- Look for the contact details of the merchant provided in the receipt.
- Email Moosend support at the provided address, stating that you want a refund.
- In your message, mention that the subscription auto-renewed without your notice and that you did not utilize the service.
- Send your refund request and wait for their response.
Phone
The phone is not available.
Tips and Tricks for Getting a Moosend Refund
- Document everything: Keep a record of all communications with Moosend, including dates, times, and content of conversations.
- Be polite but firm: Use a respectful tone when requesting a refund, but clearly state your expectations.
- Use direct language: Be straightforward about what you want (a refund) and why you believe it is justified.
- Leverage social media: If you're not getting a response, try reaching out via Moosend's social media platforms; public visibility can prompt quicker action.
- Escalate your issue: If initial attempts fail, request to speak with a manager or higher-level support agent.
- Timing is key: Reach out during business hours for faster responses, and avoid weekends or holidays when support might be limited.
- Be patient but persistent: Follow up regularly, and don’t hesitate to remind them of your previous conversations.
- Highlight your loyalty: If you’ve been a long-term customer, mention your history with them to invoke empathy.
- Invoke any applicable policies: Research claimable aspects of their service agreement that support your case for a refund.
- Seek community assistance: Post your issue in user forums or Reddit; other users may share successful strategies or intervene on your behalf.
Why Do People Request Refunds from Moosend
- Unsatisfactory customer support experience.
- Technical issues with the platform.
- Limited features compared to expectations.
- Compatibility problems with other tools.
- Billing errors or discrepancies.
- Campaign performance not meeting goals.
- Difficulty in navigation and usability.
- Forced upgrade to a premium plan.
- Inaccurate billing for services not used.
- Cancellation of service not processed correctly.
Moosend Refund Script
Script
Copy
Dear Moosend Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent charge. I believe there was an accidental charge to my account that I did not authorize.
I would appreciate your assistance in processing a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
[Your Name]
Moosend Refund Policy
Moosend offers a 30-day money-back guarantee for its paid plans. If customers are not satisfied with the service within this period, they can request a refund. However, the refund policy applies only to new accounts and does not cover subscription renewals.
The Easiest Way to Get a Moosend Refund
If you’re frustrated trying to get a refund from Moosend—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
