Overview
Mosh is a company that offers easy and convenient health services, mainly focusing on mental health support. They provide quick access to licensed therapists and coaches via text, video, or phone calls, making it super simple to talk about whatever’s on your mind. Whether you need someone to chat with about everyday stress, anxiety, or bigger issues, Mosh is there to help you feel better. Plus, their platform is designed to be user-friendly, so you can connect with a professional without the hassle of traditional appointments.
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The description is based on easily relatable terms to reflect the user-friendly services provided by Mosh, focusing on mental health support and accessibility.
How to Get a Mosh Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Choose your Mosh subscription from the list.
- Scroll down and tap Report a Problem.
- Choose Request a Refund from the listed options.
- In the description box, mention that the subscription renewed without notice and that your account was unused.
- Submit your request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find and select your Mosh subscription.
- Tap Manage, then choose Refund.
- In the provided fields, express that the subscription was not used and you were not notified before the renewal.
- Submit the request for review.
If you purchased through PayPal:
- Log in to your PayPal account.
- Select Activity from the menu.
- Find the transaction for Mosh and click on it.
- Select Report a Problem.
- Choose Refund as the issue type.
- In the description, explain that the subscription auto-renewed without your knowledge and you did not use the service.
- Follow the prompts to submit the request.
If you purchased through a credit card directly on the website:
- Navigate to the Mosh website and log into your account.
- Go to the Billing History section under your account settings.
- Find the transaction associated with your membership.
- Click on Request Refund next to the transaction.
- Clearly state that you were unaware of the renewal and did not use the service.
- Complete the form and submit your request.
If you purchased through a different route (e.g., gift card):
- Visit the Mosh customer support page.
- Use the contact method provided (email, chat, etc.) to reach customer support.
- In your message, describe that you purchased a gift card but haven’t used the service and would like a refund.
- Emphasize that you were not informed about the expiration or auto-renewal.
- Send the request and wait for a response from their support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Mosh Refund
- Document Everything: Keep a record of all communications, including dates, times, and responses.
- Use Polite Yet Firm Language: Be courteous in your messages but clearly state your dissatisfaction.
- Contacting Customer Service at Off-Peak Hours: Try reaching out in the early morning or late evening to avoid long wait times.
- Escalate Quickly: If the first representative can’t help, politely ask to speak to a supervisor.
- Utilize Social Media: Post your issues on platforms like Twitter or Facebook to get a faster response.
- Timing Your Request: Request a refund shortly after your purchase; many users report better success when acting quickly.
- Highlight Repeat Issues: If you've had previous problems, mention them to strengthen your case.
- Refer to Similar Experiences: Sharing anecdotes from other users can sometimes prompt quicker action.
- Use Specific Examples: Clearly state what went wrong and what you need to resolve the issue.
- Be Persistent: If you don’t get a resolution, follow up regularly until you do.
- Leverage Consumer Protection Rights: Mentioning consumer rights can sometimes push the issue to resolution.
- Interact in Forums: Seek out other users' experiences and advice for specific representatives or methods that worked.
Why Do People Request Refunds from Mosh
- Service not as described
- Technical issues with the website or services
- Content not meeting expectations
- Difficulty navigating the platform
- Content not relevant to user's needs
- Account issues or access problems
- Duplicate charges on billing
- Unresolved complaints or support issues
- Cancellation of subscription before the billing cycle
- Change of mind after purchase
Mosh Refund Script
Script
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Dear Mosh Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my subscription. I believe it may have been an error, as I do not recall authorizing this payment.
I would appreciate it if you could look into this matter and initiate a refund for the incorrect charge. Thank you for your attention to this issue. I'm looking forward to your prompt response.
Best regards.
Mosh Refund Policy
Mosh offers a 30-day money-back guarantee for its products, allowing customers to request a full refund if they are not satisfied. To initiate a refund, customers must contact Mosh support within 30 days of purchase and provide the necessary details.
The Easiest Way to Get a Mosh Refund
If you’re frustrated trying to get a refund from Mosh—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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