Overview
Move, Inc. is the company behind Realtor.com, a popular website that helps people buy, sell, and rent homes. They make it easy for you to search for properties, whether you're looking for a cozy apartment or a large house. Realtor.com offers detailed listings with photos, prices, and important information about each property. You can also find helpful articles and guides on topics like getting a mortgage or the best ways to prepare your home for sale. Basically, if you're in the market for a new home or want to sell your current one, Move, Inc. provides tons of resources to make the process smoother and easier!
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The description is based on a straightforward overview of Move, Inc. and its primary service, Realtor.com, presented in plain language for better understanding.
How to Get a Move, Inc. Refund: Step by Step
If you purchased through realtor.com directly:
- Visit the realtor.com website and log in to your account.
- Navigate to the Account Settings section, typically found in the profile dropdown at the top-right corner.
- Look for a section titled Billing or Subscriptions.
- Select the option Request a Refund or Manage Subscriptions.
- Fill out the refund request form, ensuring to include:
- Your reason for requesting a refund—mention that the subscription renewed without notice or state that the account was unused.
- Your billing details for verification.
- Submit the request and note down any confirmation number provided.
- Check your email for further communication regarding your refund status.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID (your name at the top).
- Select Subscriptions.
- Find and select your realtor.com subscription.
- Tap Cancel Subscription (if required to request a refund).
- Return to the Apple ID settings, scroll down, and tap on Get Support.
- Select Billing Issues, then Request a Refund.
- Choose the relevant subscription and describe your reason—indicate the subscription renewed without notice.
- Submit your request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Profile Icon in the top-right corner.
- Select Payments & subscriptions.
- Hit Subscriptions and locate your realtor.com subscription.
- Tap on Manage, then choose Cancel Subscription.
- After cancellation, back in the Payments & subscriptions section, select Refunds.
- Follow the prompts to submit your refund request, using phrases like the account was not used or the renewal was unexpected.
- Complete the process as directed.
If you purchased through a third-party provider:
- Visit the third-party provider’s website and log in to your account.
- Navigate to the Billing or Purchase History section.
- Find the transaction related to your realtor.com membership.
- Look for options related to refunds or disputes.
- Select Request a Refund and complete any required forms.
- In your explanation, mention that the renewal was unanticipated or that you have not used the account.
- Submit the request and monitor your email for updates.
Tips and Tricks for Getting a Move, Inc. Refund
- Document everything: Keep records of your transactions, communications, and any promises made by customer service.
- Use the right language: Be firm but polite; use terms like "request" instead of "demand" to maintain a cooperative tone.
- Start with email: Initial contact via email can create a paper trail. Clearly state your refund request and include relevant details.
- Be specific: Clearly outline the reason for your refund request, including dates and amounts, to avoid confusion.
- Follow up regularly: If you don’t get a response within a week, send a polite follow-up email to keep your request on their radar.
- Engage on social media: Reach out via Twitter or Facebook if you're not getting traction through traditional channels; public visibility can motivate faster responses.
- Use snippets from other users’ success stories: Mention tactics that have worked for others to pressure them into compliance.
- Escalate to management: If customer service is unhelpful, ask for the name and contact email of a supervisor, and follow up directly with them.
- Timing matters: Request refunds as soon as possible after the qualifying purchase; shorter timeframes lead to fewer complications.
- Invoke company values: Reference Move, Inc.'s commitment to customer satisfaction in your communications to align your request with their stated principles.
- Be prepared for a back-and-forth: Understand that you may need to communicate several times before achieving a resolution.
- Consider a chargeback: If all else fails and you used a credit card, consider contacting your bank to dispute the charge.
Why Do People Request Refunds from Move, Inc.
- Service not delivered - Customers expect certain services that were not provided.
- Incorrect listings - Properties listed inaccurately, such as wrong prices or details.
- Poor customer service - Unresponsive or unhelpful support from the company.
- Cancellation of the service - Users decide to cancel before the service is fully rendered.
- Technical issues - Problems using the website or app that affect usability.
- Misleading information - Marketing claims that do not match the actual service or experience.
- Unfulfilled promises - Features that were advertised but not available.
- Change of mind - Customers may regret their purchase and request a refund.
- Subscription issues - Complications with billing for subscription services.
- Outdated or irrelevant information - Listings that are no longer valid or outdated.
Move, Inc. Refund Script
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Dear Move, Inc. Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent transaction. I noticed an accidental charge on my account that I did not authorize. I believe this may have been an oversight, and I would appreciate your assistance in resolving this matter.
I kindly request a refund for the incorrect charge. Thank you for your prompt attention to this issue, and I look forward to your response.
Best regards,
[Your Name]
Move, Inc. Refund Policy
Realtor.com, operated by Move, Inc., does not publicly disclose a specific refund policy on their official Terms of Use page.) However, customer complaints indicate that refund requests are handled on a case-by-case basis, with some customers receiving partial refunds after disputes.) For detailed information regarding refunds, it's advisable to contact Realtor.com's customer care directly.
The Easiest Way to Get a Move, Inc. Refund
If you’re frustrated trying to get a refund from Move, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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