Overview
Moxy Times Square is a trendy hotel in the heart of New York City, perfect for those looking to explore the city while enjoying modern comforts. They offer stylish rooms that are designed to be both fun and functional, with cool features like comfy beds and smart tech. The hotel has several great dining spots where you can grab a bite or a drink, plus a vibrant bar where you can unwind. It’s a great place for young travelers and anyone wanting to soak up the energetic atmosphere of Times Square. Their friendly staff is always ready to help ensure you have a fantastic stay, whether you need tips on what to do in the city or help with your room. Overall, Moxy Times Square is all about fun, comfort, and enjoying life in the big city!
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The information is directly extracted and summarized from Moxy Times Square's official website.
How to Get a Moxy Times Square Refund: Step by Step
If you purchased through Credit Card:
- Visit the Moxy Times Square website at moxyws.com.
- Scroll to the bottom and click on the 'Contact Us' link.
- Fill out the contact form with the following details:
- Your Name
- Your Email Address
- Subject: Refund Request
- Message: Specify that your membership auto-renewed without prior notice and request a refund.
- Submit the form.
- Monitor your email for a response from Moxy Times Square regarding the refund status.
If you purchased through Gift Card:
- Gather the details of the gift card used for the purchase.
- Go to the Moxy Times Square website at moxyws.com.
- Scroll down and navigate to the 'Contact Us' section.
- Fill in the contact form with the necessary information:
- Your Name
- Your Email Address
- Subject: Refund Request for Gift Card
- Message: State that the gift card purchase was unintended and mention the card details.
- Submit the contact form.
- Check your email for updates from Moxy Times Square regarding your refund request.
If you purchased through Third-party Service (e.g., Booking.com):
- Visit the third-party booking site where you made the purchase.
- Log into your account.
- Navigate to the section for 'My Bookings' or 'Reservations'.
- Locate the specific Moxy Times Square booking.
- Click on the 'Request Refund' or 'Cancel Reservation' option.
- Provide a brief explanation: "I need a refund as the service was not received".
- Follow any further instructions presented on the website to finalize the request.
- Keep an eye on your email for confirmation or additional steps.
Tips and Tricks for Getting a Moxy Times Square Refund
- Document Everything: Collect and save all correspondence, booking confirmations, and receipts related to your reservation.
- Be Polite but Firm: Start your communication with a friendly tone but clearly state your request for a refund.
- Reference Company Policies: Cite specific policies or terms that support your claim, even if you’re ignoring the official stance.
- Use Social Media: Reach out via Twitter or Instagram; often, public visibility prompts quicker responses from customer service.
- Timing is Key: Contact them early in the day or right after a known busy period to increase your chances of getting through.
- Escalate Quickly: If the first representative is unhelpful, politely ask to speak with a supervisor or manager.
- Utilize Live Chat: If available, use the live chat feature for immediate responses and keep a record of the chat.
- Highlight Previous Stays: If you’ve stayed before, mention your loyalty as part of your case for a refund.
- Engage with Direct Messaging: If communicating through social media, move to direct messaging for more privacy and detailed conversations.
- Follow Up: If you don't hear back within a few days, send a polite reminder to keep your request on their radar.
- Involve a Third Party: Consider reaching out to consumer protection agencies if your requests are ignored.
- Seek Help from Travel Forums: Post your experience and seek advice on platforms like Reddit; users may share specific contacts.
- Offer to Compromise: Suggest a partial refund or credit for a future stay as a gesture of goodwill.
- Be Ready to Walk Away: Indicate that you may take your business elsewhere if the issue isn’t resolved satisfactorily.
Why Do People Request Refunds from Moxy Times Square
- Incorrect charges on the bill
- Unavailability of booked amenities
- Room not as described
- Poor cleanliness of the room
- Noisy environment, affecting sleep
- Poor service from staff
- Booking was canceled
- Health and safety issues regarding the property
- Overbooked and placed in a different hotel
- Wi-Fi issues or lack of connectivity
- Booking errors due to website glitches
- Misleading promotions or offers
Moxy Times Square Refund Script
Script
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Dear Moxy Times Square Team,
I hope this message finds you well. I am writing to address a billing issue I encountered during my recent stay. It appears that I was charged incorrectly for my stay, which I believe to be an accidental charge.
I would appreciate your assistance in resolving this matter and kindly request a refund for the erroneous charge. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Moxy Times Square Refund Policy
Moxy Times Square offers both refundable and non-refundable room rates. Refundable rates can be canceled up to a few days before check-in, depending on the property's cancellation policy. Non-refundable rates require full payment at booking and are not eligible for refunds upon cancellation.)
The Easiest Way to Get a Moxy Times Square Refund
If you’re frustrated trying to get a refund from Moxy Times Square—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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