Overview
MY.GAMES is a gaming company that brings together a variety of fun and exciting games for people of all ages. They offer free-to-play games across lots of genres like action, strategy, and role-playing, which you can play on different devices like computers and mobile phones. You can also find great features like in-game purchases, allowing you to buy special items or upgrades to enhance your gaming experience. Plus, MY.GAMES focuses on creating communities where players can connect, compete, and share their adventures together.
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The description is based on information directly found on the MY.GAMES website, summarizing their main services in an easy-to-understand way.
How to Get a MY.GAMES Refund: Step by Step
If you purchased through MY.GAMES directly:
- Visit the MY.GAMES website and log into your account.
- Navigate to the Account Settings section, usually found in the top right corner.
- Select Billing or Subscriptions from the menu options.
- Locate the subscription or membership you wish to refund.
- Click on the Request Refund button next to that subscription.
- Fill out the required information in the refund request form, ensuring to mention that the subscription renewed without notice or that the account was unused.
- Submit your refund request and check your email for a confirmation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find your MY.GAMES subscription and tap on it.
- Tap on the Manage Subscription option.
- Scroll down and select Request Refund or Report a problem.
- In the text box, say that you seek a refund as the subscription renewed unexpectedly or was not used.
- Submit your request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select your MY.GAMES subscription.
- Tap on Cancel Subscription first, if it is still active.
- Open the App Store and scroll to the bottom of the page to tap on Apple ID, then View Apple ID.
- Select Purchase History.
- Find the MY.GAMES subscription charge and tap on it, then select Report a Problem.
- Explain that you want a refund because the subscription renewed automatically or it was not used.
- Follow the prompts to complete your request.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Activity section.
- Locate the MY.GAMES transaction.
- Click on the transaction to open the details.
- Click on Report a Problem.
- Select Refund and choose the appropriate reason, such as subscription renewed without notice or account was unused.
- Submit your request.
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Tips and Tricks for Getting a MY.GAMES Refund
- Be polite but firm in your initial request; a friendly tone can lead to a better response.
- Use specific language about your issue, detailing why the product didn't meet your expectations.
- Include purchase details, such as order number and date of purchase, to streamline the process.
- Ask for escalation if the customer service representative cannot help; request to speak to a supervisor.
- Utilize social media; publicly reaching out on platforms like Twitter can sometimes yield faster results.
- Check your timing; Monday mornings or just after a holiday may result in longer wait times, so aim for midweek.
- Document all correspondence to provide a clear record if further escalation is needed.
- Refer to community forums where others share successful tactics and language that worked for them.
- Mention any loyalty or long-term customer status; companies may be more inclined to accommodate long-term customers.
- File a formal complaint with consumer protection agencies if necessary; mention this step in your communication to add leverage.
- Stay persistent; following up regularly can demonstrate your commitment and urgency.
- Offer a clear resolution suggestion, like a full refund or store credit, to guide their response.
- Be prepared to walk away from the conversation; sometimes indicating that you might escalate or take further action prompts quicker resolutions.
- Use chat support if available; you may find that responses are quicker than via email.
- Be aware of holiday periods when refund responses may be slower; plan your request accordingly.
Why Do People Request Refunds from MY.GAMES
- Technical issues that prevent the game from running properly.
- Game not as described or does not meet expectations.
- In-game bugs affecting gameplay significantly.
- Purchase made by mistake or accidental click.
- Refund policy or terms of service not clearly stated.
- Subscription cancellation after discovering unwanted charges.
- Change of mind about the purchase.
- Account issues that prevent access to the game.
- Performance issues on supported devices.
- Unsatisfactory customer support experience.
MY.GAMES Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to request a refund for an accidental charge that appeared on my account. I did not intend to make this purchase and would appreciate your assistance in resolving this matter.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
MY.GAMES Refund Policy
MY.GAMES offers a refund policy that allows customers to request refunds within 14 days of purchase, provided the product has not been used. For digital products, the refund can be granted if the customer has not downloaded or used them. Specific terms may apply depending on the product and region.
The Easiest Way to Get a MY.GAMES Refund
If you’re frustrated trying to get a refund from MY.GAMES—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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