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Overview
Difficulty
How to Get a Nav Refund: Step by Step
How to Contact Nav
Tips and Tricks for Getting a Nav Refund
Why Do People Request Refunds from Nav
Nav Refund Script
Nav Refund Policy
The Easiest Way to Get a Nav Refund

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How to Get a Nav Refund

The Ultimate Guide to Getting a Nav Refund (nav.com)

Angelique. P

Published

July 23, 2025

Updated

July 30, 2025

Overview

Nav is a handy online platform that helps small business owners make smart decisions about their finances. Think of it like having a financial buddy that gives you advice and tools to manage your money better. They offer services like helping you check your credit score, find the right loans, and even get personalized insights on what financing options are available for your business. Plus, Nav can guide you in building your business credit, so you can access better loan rates in the future. It’s all about making it easier for entrepreneurs to understand and improve their financial health.

Difficulty

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The description is based on an overview of Nav's services tailored to consumers, focusing on simplicity and clarity.

How to Get a Nav Refund: Step by Step

If you purchased through the Nav website:

Go to the Nav website and log in to your account.
Navigate to the Account Settings by clicking on your profile icon at the top right.
Select Billing from the dropdown menu.
Locate the Billing History section, then find the subscription or bill you'd like a refund for.
Click on the Request Refund button next to the transaction.
Fill out the refund request form, clearly stating your reason.
- Use phrases like "I was charged without prior notice" or "My account has been inactive" to strengthen your case.
Submit the form and note any confirmation number provided for your records.

If you purchased through Apple:

Open the App Store on your device.
Tap on your profile icon at the top right.
Select Purchased to see your subscription.
Locate the Nav subscription and tap on it.
Tap Report a Problem. This will direct you to the Apple support page.
Choose the refund option and then select the relevant request, explaining that "the subscription auto-renewed without prior notice" or "the service was not utilized."
- Be specific about your issue to improve chances.
Submit your request for a refund.

If you purchased through Google Play:

Open the Google Play Store app.
Tap on your profile icon at the top right.
Select Payments & subscriptions.
Tap Subscriptions to locate your Nav subscription.
Select the Nav subscription and then tap Report a Problem.
Select the request for a refund and clearly state: "I was charged unexpectedly" or "I did not use the service this month."
- Adding specifics gives more context to your request.
Submit your refund request through the prompt.

If you purchased through PayPal:

Log in to your PayPal account.
Click on Activity to view your transactions.
Locate the payment made to Nav.
Click on the transaction and select Report a Problem.
Select Refund and choose your reason for requesting a refund.
- State that "the subscription renewed automatically, and I did not intend to continue."
- Mention previous non-usage for clarity.
Submit the request and track its status in your PayPal account.

How to Contact Nav

Phone

888-215-8584

support@nav.com

Site

https://help.nav.com/en/articles/6487097-how-do-i-contact-nav-customer-care

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a Nav Refund

Document Everything: Keep a record of all communications, including emails and call logs.
Be Polite but Firm: Use respectful language but assert your rights to a refund.
Use Specific Language: Reference specific terms in your agreement when asking for a refund.
Contact Support at Off-Peak Times: Early mornings or late evenings may have less wait time and more attentive support.
Ask for a Supervisor: If the first representative is unhelpful, request to speak to a supervisor immediately.
Utilize Social Media: Sometimes posting on platforms like Twitter or Facebook gets a quicker response from the company.
Leverage Online Reviews: Mention your intent to write a review unless your issue is resolved promptly.
Be Persistent: If your first attempt is unsuccessful, follow up regularly until you get a resolution.
Understand Their Metrics: Knowing what constitutes a successful refund for them can guide your approach.
Emphasize Financial Hardship: Situationally mention any financial difficulties to evoke empathy from customer service.
Utilize Chat Features: If available, using live chat can sometimes yield better results than phone calls.

Why Do People Request Refunds from Nav

Service Not as Described: Users feel the features did not match what was advertised.
Billing Errors: Incorrect charges or unexpected fees on their account.
Poor Customer Support: Dissatisfaction with the help received during their subscription.
Technical Issues: Frequent glitches or problems accessing services promised.
Lack of Value: Users feel the service did not provide sufficient benefits for the cost.
Cancellation of Service: Users decided to stop using the service before the end of the billing cycle.
Change in Business Needs: A shift in their financial situation or business focus made the service unnecessary.
Miscommunication: Unclear terms regarding subscription or pricing leading to misunderstandings.
Competitor Offer: Found better features or pricing with another service.
Privacy Concerns: Issues regarding the handling of personal or business information.

Nav Refund Script

Script

Copy

Hello Nav Team,

I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize. I believe this may have been a mistake.

Given the circumstances, I kindly request a refund for the amount charged. I appreciate your prompt attention to this matter and look forward to your response.

Thank you for your assistance.

Best regards,

Nav Refund Policy

Nav offers a 30-day money-back guarantee for their subscription plans. If you are not satisfied with the service within the first 30 days, you can request a full refund for any subscription fees paid.

The Easiest Way to Get a Nav Refund

If you’re frustrated trying to get a refund from Nav—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.