Overview
New Era Life Insurance Company provides a range of life insurance options aimed at helping individuals and families secure their financial futures. They offer term life insurance, which covers you for a specific period of time, and whole life insurance, which lasts your entire life and can also build cash value over time. New Era also provides final expense insurance, which can help cover funeral costs and other expenses after a loved one passes. Their services are designed to be straightforward and accessible, making it easier for you to find the coverage that fits your needs and budget.
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The description is based on a general understanding of the company's offerings, focusing on the primary services they provide to everyday consumers.
How to Get a New Era Life Insurance Company Refund: Step by Step
If you purchased through NewEraLife.com:
- Visit the New Era Life Insurance website at neweralife.com.
- Scroll down to the bottom of the page and click on Contact Us.
- Choose the appropriate method to contact customer service: either via phone or email.
- If calling, dial the customer service number provided. When connected, mention that you are seeking a refund for your membership and explain that you noticed the charge recently without prior notice.
- If emailing, use the email address provided on the contact page. In your message, state the request for a refund and highlight that the service was not used or you were unaware of the renewal charge.
- Prepare to provide necessary information such as your account number, transaction details, and any subscription evidence.
- Emphasize any points such as the renewal occurring without notice or that you did not utilize the service, as this may assist in approval.
- Make sure to request a confirmation of your refund request and the timeline for processing.
If you purchased through a third-party platform:
- Identify the platform you used to make the purchase (e.g., Apple, Google Play).
- Follow the specific steps below based on your billing source.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the New Era Life Insurance subscription.
- Click on Report a Problem or Cancel Subscription option.
- In the message, mention that the subscription renewed without notification, and you wish to request a refund.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu button (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and select the New Era Life Insurance subscription.
- Tap Cancel Subscription.
- After cancellation, go back to the subscription details page and select Request a refund.
- State that the renewal was unexpected and that you haven't utilized the service, asking for a refund.
If you purchased through a gift card:
- Contact New Era Life Insurance using the Contact Us section on their website.
- Request a refund via their customer service, noting that the gift card or service was not used.
Tips and Tricks for Getting a New Era Life Insurance Company Refund
- Document Everything: Keep records of all correspondence, including dates and names of representatives you speak with.
- Be Persistent: Don’t be afraid to call multiple times; persistence can pay off.
- Use the Right Language: Use terms like "urgent" and "escalation" when explaining your situation to convey seriousness.
- Know the Policy Details: Familiarize yourself with your policy details to effectively argue your case.
- Contact the Right Department: Make sure you’re speaking with claims or billing, as they handle refund issues directly.
- Request a Manager: If the initial representative cannot help, ask to escalate the issue to a supervisor or manager.
- Leverage Timing: Call early in the morning or late in the afternoon for potentially shorter wait times.
- Be Friendly but Firm: Approach conversations with a friendly demeanor, but stand firm in your request.
- Follow Up in Writing: After calls, send a follow-up email summarizing the conversation to build a paper trail.
- Utilize Social Media: Sometimes a public tweet or post can garner fast responses from customer service teams.
- Know Your Rights: Research state insurance regulations to back your claim with legal grounds.
- Seek Help from a Regulatory Body: If denied, contact your state’s insurance commissioner for assistance.
- Connect with Others: Share experiences on forums for tips on what worked for others in similar situations.
Why Do People Request Refunds from New Era Life Insurance Company
- Policy cancellation before the coverage begins.
- Coverage not as expected or misunderstood at the time of purchase.
- Dissatisfaction with customer service during the policy term.
- Financial hardship leading to the inability to continue payments.
- Incorrect billing or unauthorized charges on statements.
- Change in personal circumstances, such as relocation or changes in health.
- Accidental double payment for premium dues.
- Misrepresentation of policy benefits during the sales process.
- Delayed claims processing leading to frustration.
- Policy terms not adequately explained at the time of purchase.
New Era Life Insurance Company Refund Script
Script
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Dear New Era Life Insurance Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered with my account. It seems that I was charged an incorrect amount, which I did not authorize. I believe this may have been an accidental charge.
I kindly request a refund for this charge as I am currently dissatisfied with this billing discrepancy. Your prompt attention to this matter would be greatly appreciated.
Thank you for your assistance.
Best regards,
[Your Name]
New Era Life Insurance Company Refund Policy
New Era Life Insurance Company typically offers a 30-day free look period for its insurance policies, allowing policyholders to review their purchase and cancel for a full refund if desired. After this period, refund policies may vary based on the specific terms of the policy and state regulations.
The Easiest Way to Get a New Era Life Insurance Company Refund
If you’re frustrated trying to get a refund from New Era Life Insurance Company—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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