Overview
NewRez is a company that helps people with their home financing needs. They offer services like mortgages for buying a new home or refinancing an existing loan to save money. NewRez also provides options for people looking to get cash from their home equity. Their goal is to make the process of getting a mortgage simple and straightforward, so everyone can feel comfortable with their financial decisions.
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The description is based on a general understanding of NewRez's services and how they cater to home buyers and homeowners.
How to Get a NewRez Refund: Step by Step
If you purchased through NewRez's website:
- Go to newrez.com and log into your account.
- Navigate to the Billing section in your account dashboard.
- Locate the Recent Transactions or Subscriptions tab.
- Find the transaction for which you wish to request a refund.
- Click on Request a Refund next to the relevant transaction.
- Fill out the refund request form, mentioning that the payment was made without proper notification or that the account was unused since the last charge.
- Submit the form and note any confirmation number provided.
- Check your email for a confirmation and any follow-up instructions.
If you purchased through Apple:
- Open the App Store on your device.
- Tap on your Apple ID profile icon in the upper-right corner.
- Select Subscriptions.
- Find and tap on your NewRez subscription.
- Scroll down and select Report a Problem.
- Select Request a Refund and specify that the subscription renewed without your acknowledgment.
- Complete the request form and submit.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon at the top right corner.
- Select Payments & Subscriptions.
- Go to Subscriptions and find your NewRez subscription.
- Tap on it and select Cancel Subscription.
- Once cancelled, return to the Payments & Subscriptions section.
- Click on Request a Refund, emphasizing that the subscription was not used or unexpected charges were made.
- Fill out the form and submit your request.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity to view recent transactions.
- Locate the payment to NewRez.
- Click on Details next to the transaction.
- Select Refund this payment or report an issue, mentioning that the charge was unauthorized or not expected.
- Follow the prompts to complete your refund request.
If you purchased through a Third-Party Payment Provider:
- Identify the third-party payment provider you used (e.g., Roku, another platform).
- Visit the provider's website and log into your account.
- Navigate to the Purchase History or Account Management section.
- Locate the transaction for NewRez.
- Select the transaction and look for an option to Request a Refund.
- Clearly explain any issues such as automatic renewal without notice or lack of usage in the request.
- Submit your request and keep track of any confirmation provided.
Tips and Tricks for Getting a NewRez Refund
- Document everything: Keep clear records of all communications, including dates, names, and details of conversations.
- Be persistent: Don’t hesitate to follow up multiple times until you get a satisfactory answer.
- Use specific language: Mention applicable laws or policies that support your case to demonstrate you know your rights.
- Escalate quickly: If you’re not getting results, ask for a supervisor or manager early in the conversation.
- Call during off-peak hours: Try to reach out early in the morning or late in the afternoon to avoid long wait times.
- Utilize social media: If standard channels aren't working, post your issue publicly on Twitter or Facebook to gain visibility.
- Be polite but firm: A respectful tone can often open doors that anger and frustration will close.
- Timing matters: Initiate the refund process as soon as possible after the purchase or issue arises.
- Engage with online communities: Join forums or Reddit threads where people share their experiences and tips about dealing with NewRez specifically.
- Know your desired outcome: Clearly define what you want (full refund, partial, etc.) so you can negotiate effectively.
Why Do People Request Refunds from NewRez
- Loan terms not as agreed
- Interest rate changes after application
- Delayed processing of loan
- Miscommunication regarding fees
- Unresolved customer service issues
- Inaccurate payment postings
- Changes in financial situation affecting loan eligibility
- Inability to close on the loan
- Defective loan documentation
- False advertising on product offerings
- Identity theft or fraud related to loan
NewRez Refund Script
Script
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Dear NewRez Customer Service,
I am writing to address an unexpected billing issue that I've encountered. I noticed an erroneous charge on my account which I believe was made in error. Despite my efforts to resolve this, I have not received satisfactory assistance.
I kindly request a refund for this accidental charge as I have not utilized any services associated with it. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
NewRez Refund Policy
NewRez's refund policy typically allows for refunds on specific services under certain conditions, primarily related to loan processing and servicing. For detailed circumstances and processes regarding obtaining a refund, customers are encouraged to review their official policy directly on the NewRez website or contact customer service.
The Easiest Way to Get a NewRez Refund
If you’re frustrated trying to get a refund from NewRez—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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