How to Get a NSE Network Refund

If you purchased through nsenet.com:

1. Go to nsenet.com and log into your account.
2. Navigate to the ‘Account Settings’ section found in the upper right corner of the homepage.
3. Select ‘Billing’ from the options on the left sidebar.
4. Locate the transaction you wish to request a refund for and click on ‘View Details.’
5. Click on ‘Request Refund’ at the bottom of the transaction details page.
6. In the refund request form, use these key phrases in your message:
   • Mention that the service was not utilized or that the subscription renewed without notice.
   • Emphasize any understanding of the refund policy, clearly stating that you are eligible for a refund.
7. Submit the request and await confirmation via email.
8. Check your email for any updates on your refund status; if no response within 5-7 days, follow up to inquire about the status of your request.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select ‘Subscriptions’ from the options provided.
4. Find and tap on the NSE Network subscription from your list.
5. Select ‘Report a Problem’ underneath the subscription details.
6. Choose ‘I’d like to request a refund’ from the dropdown menu.
7. In the message section, include:
   • State that you did not intend to renew the subscription or that it was unused.
   • Highlight that the charge was unexpected or that you did not receive proper notice prior to renewal.
8. Submit your request and check your email for further instructions or updates.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap your profile icon in the upper right corner.
3. Select ‘Payments & subscriptions.’
4. Tap on ‘Subscriptions’ and locate your NSE Network subscription.
5. Tap on ‘Manage’ and then ‘Cancel Subscription’ (required to initiate refund request).
6. Following cancellation, go to the Google Play Refund Request form at Google Play Refund Request.
7. Fill out the form, using these approaches in your request:
   • Express that you weren’t aware of the upcoming charge or that the service wasn’t used.
   • Clarify any confusion regarding subscription renewal dates or lack of notice.
8. Submit the refund request and wait for a confirmation email regarding your request status.

If you purchased through Roku:

1. Go to the Roku website at my.roku.com and log into your account.
2. Select ‘Manage your subscriptions’ from the options presented on your account page.
3. Find the NSE Network subscription in the list and select ‘Unsubscribe’ (this is required for refund process).
4. After cancellation, go to the Roku Support section.
5. Contact Roku customer support via the chat support feature and specify that you wish to request a refund for the NSENet subscription.
6. Use these messaging tactics when communicating with support:
   • Indicate that you did not authorize the renewal or were unaware of it.
   • Stress that the service has not been used at all since the renewal.
7. Follow any further instructions provided by the support team and check your email for confirmation.