How to Get an O2 Refund

If you purchased through O2 website:

1. Visit the O2 website at o2.com.
2. Scroll down to the bottom of the page and click on Help.
3. Select My Account from the options provided.
4. Click on Billing and Payments.
5. Locate and click on Request a Refund.
6. Fill out the refund request form, including:
• Your account details
• The reason for the refund. Use phrases like "The subscription renewed without notice" or "The account was unused".
• Your payment method details.
• Attach any relevant documentation or proof of cancellation if applicable.
7. Submit the form and await a confirmation email from O2.
8. If you do not receive a response within 5-7 business days, contact customer service directly via the Contact Us section for further assistance.

If you purchased through the O2 App:

1. Open the O2 App on your mobile device.
2. Log in to your account.
3. Tap on the Account section.
4. Select Billing.
5. Click on Refund Request.
6. Provide the necessary details in the refund form:
• Your account information
• Reason for the refund; mention "The subscription renewed unexpectedly" or "I no longer use this service".
• Payment details.
7. Submit the request.
8. Check your email for a confirmation within a few days. Follow up via the app if needed.

If you purchased through third-party billing (e.g., Google Play):

1. Open the Google Play Store on your device.
2. Tap on the profile icon in the top right corner.
3. Select Payments & subscriptions.
4. Tap on Subscriptions.
5. Find and select your O2 subscription.
6. Tap on Cancel Subscription first if needed.
7. Once canceled, go back to the payment section and click on Refund.
8. Provide information, emphasizing that "This subscription was charged without my consent" or "I have not used the service".
9. Submit the request and await confirmation from Google Play regarding your refund status.

If you purchased through Apple:

1. Open the Settings app on your iPhone/iPad.
2. Tap on your name at the top to access your Apple ID.
3. Select Subscriptions.
4. Find and tap on your O2 subscription.
5. Choose Cancel Subscription if needed.
6. Go back to the main settings and tap on Purchase History.
7. Locate the O2 charge and select it.
8. Tap on Report a Problem.
9. State the issue clearly, using phrases like "This renewal occurred without notice" or "I did not use this service".
10. Submit your refund request and monitor your email for updates.