Overview
Oasis Broadband is a friendly internet provider that focuses on delivering high-speed broadband services to homes and businesses. They offer a variety of plans to fit different needs, whether you just want to browse the web or stream your favorite shows without interruptions. In addition to internet access, Oasis Broadband also provides helpful customer support to make sure you have a smooth online experience. They’re all about keeping you connected with reliable service.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on the main services provided by the company as presented on their website, simplified for easy understanding.
How to Get a Oasis Broadband Refund: Step by Step
If you purchased through Oasis Broadband directly:
- Visit the Oasis Broadband website.
- Scroll down to the bottom and click on Contact Us.
- Fill out the Customer Support Form with the following details:
- Your name
- Email address associated with the account
- Describe your request clearly, mentioning that the subscription renewed without your notice.
- Submit the form and wait for a response via email.
- If no response is received within 48 hours, follow up through Live Chat on the website.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Oasis Broadband subscription.
- Select Report a Problem and choose Request a Refund.
- Explain your situation, emphasizing the account was unused and the renewal was unexpected; include your order number.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Profile Icon in the upper-right corner.
- Select Payments & subscriptions.
- Tap Subscriptions and find your Oasis Broadband subscription.
- Tap on Manage and then select Refund.
- Explain in the messaging that the renewal was without notice, and mention any lack of usage.
If you purchased through Roku:
- Go to the Roku website and sign into your account.
- Select Manage Account.
- Scroll to the Subscriptions section and find Oasis Broadband.
- Click on Request a Refund.
- In your request message, emphasize the renewal without prior notice and your account's inactivity.
If you purchased through PayPal:
- Log into your PayPal account.
- Navigate to Activity and find the transaction for Oasis Broadband.
- Click on the transaction, then select Report a Problem.
- Choose Refund and provide details, stating the renewal was unauthorized and you didn't use the service.
Phone
The phone is not available.
Tips and Tricks for Getting a Oasis Broadband Refund
- Document everything: Keep records of all interactions, including dates, times, and names of representatives.
- Be persistent: If you don’t get a response in a reasonable time, follow up regularly.
- Use direct communication methods: Prefer phone calls over emails; it often gets quicker results.
- Stay calm and professional: Avoid aggressive language; a polite demeanor can be more effective.
- Escalate when necessary: If initial contacts fail, ask to speak with a supervisor or manager.
- Highlight your loyalty: Mention how long you've been a customer to leverage your value to the company.
- Timing matters: Reach out early in the day or right after a holiday for better response rates.
- Use social media: Post your issue on platforms like Twitter or Facebook to catch their attention in a public space.
- Invite a refund: When negotiating, explicitly ask for a refund instead of just asking for “help.”
- Reference their policies: Bring up specific refund-related statements from their website to support your case.
- Leverage community experiences: Share stories or examples from others in forums that had successful refund requests.
- Be ready to negotiate: Sometimes offering a compromise can help; don’t shy away from discussing alternate solutions.
Why Do People Request Refunds from Oasis Broadband
- Service not as advertised - Customers expected more from the services based on promotional materials.
- Frequent service outages - Customers experienced ongoing disruptions in connectivity.
- Poor customer support - Difficulties in reaching support or unsatisfactory responses from representatives.
- Billing errors - Incorrect charges or unauthorized payments on customer accounts.
- Slow internet speeds - Speeds did not match what was promised in the service plan.
- Change of mind - Customers realized the service did not fit their needs post-purchase.
- Technical issues - Problems setting up or maintaining the service that went unresolved.
- Disagreement with terms of service - Customers felt misled by the fine print in the service agreement.
- Incompatibility with equipment - Services did not work with existing hardware or setup.
- Relocation - Customers moved to an area not served by Oasis Broadband.
Oasis Broadband Refund Script
Script
Copy
Hello Oasis Broadband Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered where I was charged for a service that I did not authorize. After reviewing my account details, it appears there was an accidental charge that I would like to dispute.
I kindly ask for your assistance in processing a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I appreciate your help in resolving it promptly.
Best regards,
Oasis Broadband Refund Policy
Oasis Broadband has a 30-day money-back guarantee for all new services, allowing customers to request a full refund if they are not satisfied within the first 30 days of service. However, fees such as installation or equipment charges are non-refundable.
The Easiest Way to Get a Oasis Broadband Refund
If you’re frustrated trying to get a refund from Oasis Broadband—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
