Overview
Ohuhu is a company that offers a wide range of art supplies, especially markers that come in different types like alcohol-based and water-based. They also sell other art products like colored pencils, paints, pens, and paper. Besides basic art supplies, they offer marker accessories such as organizers and bags. Ohuhu makes it easy for customers by providing fast shipping, a 30-day money-back guarantee, and a 6-month warranty. They also support their customers with educational discounts, a rewards program, and payment options like buy now, pay later. Overall, Ohuhu is about helping artists and creative people get quality art materials and have a great experience shopping with them.
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The description is based directly on information from the official Ohuhu brand story page on ohuhu.com, which lists their main products, services, and customer support offerings clearly and in simple terms.
How to Get a ohuhu Refund: Step by Step
If you purchased through Ohuhu.com directly:
- Send an email to support@ohuhu.com requesting a refund for your membership or subscription. Include your order number, receipt or proof of purchase, photos if there is a defect, and your shipping address.
- Wait for reply from Ohuhu customer support with instructions and RMA (Return Merchandise Authorization) if needed.
- If instructed to return any unused item(s), pack them in their original packaging with all accessories and ensure items are in the same condition as received.
- Ship the item to the appropriate return address provided by Ohuhu support:
- U.S. customers: 37707 Cherry Street, Newark, CA 94560, United States
- European customers: Thousandshores Deutschland GmbH, Bredowstraße 17, Hamburg, 22113, Germany
- Other countries: contact support for return address and RMA #
- Note that for returns due to product quality issues, Ohuhu covers return shipping costs. For non-quality related returns, the buyer covers shipping.
- Once the returned merchandise arrives and passes inspection, the refund will be processed using the original payment method and takes up to 10 working days to complete.
Tips and Tricks for Getting a ohuhu Refund
- Be polite but firm in your initial contact; clear and calm language tends to get better responses.
- Document everything with photos of defective or damaged items before contacting support.
- Mention specific issues like markers running dry on arrival or missing items to justify the refund.
- Request a full refund but be willing to accept a partial refund if you have used some of the product.
- Email customer support rather than using forms or social media for a better chance at direct resolution.
- Follow up persistently if you don't get a response within 3-5 business days.
- Escalate politely by asking to speak to a supervisor or higher-level support if initial contact fails.
- Timing your contact during weekdays and early in the day may improve response time.
- Use language that emphasizes dissatisfaction with the product quality and the hassle caused but avoid aggressive or rude tones.
- Be aware they typically require items to be unused but some users report success with partial refunds even after using the product lightly.
- Beware swatch cards usage as using them generally voids eligibility for returns or refunds.
- Return the items promptly once refund is approved to avoid delays.
- Keep all packaging and receipts to prove your purchase and condition of the product.
Why Do People Request Refunds from ohuhu
- Orders not received in perfect condition.
- Items used or not unused.
- Items not in original packaging.
- Items missing accessories.
- Orders received over 30 days ago (only store credit issued).
- Items with obvious signs of use (partial refunds possible).
- Items damaged or missing parts not due to the company's error (partial refunds possible).
- Items returned more than 30 days after delivery (partial refunds possible).
- Quality issues or defective products (covered by 6-month warranty and eligible for replacement/refund).
- Goods received damaged or incorrect due to the company's error (company covers shipping for returns).
ohuhu Refund Script
Script
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Dear Ohuhu Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize, which has caused me some dissatisfaction with my recent experience.
I kindly request a refund for this charge at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
ohuhu Refund Policy
Ohuhu offers a 30-day refund policy, allowing customers to return unused items in their original packaging for a full refund. Once the returned item is received and inspected, refunds are processed using the original payment method, typically within 3-10 business days. For non-quality related returns, customers are responsible for the shipping costs.
The Easiest Way to Get a ohuhu Refund
If you’re frustrated trying to get a refund from ohuhu—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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