Overview
OnThatAss.com offers a super easy and fun subscription service for boxer shorts. Every month, you get a brand new pair of high-quality, comfy boxer shorts delivered straight to your door. They come in cool designs and fit really well, thanks to a stretchy fabric and a snug elastic band. When you sign up, the first pair is free for 14 days, so you can see if you like them. Plus, they have a flexible plan where you can pause or cancel anytime. On top of that, members get €10 credit each month to shop exclusive stuff like sweaters, hoodies, socks, and more. It's perfect for anyone who wants to upgrade their underwear game without hassle.
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The description is based directly on the detailed information from the official On That Ass website, summarizing the main service as a boxer shorts subscription with additional perks and flexible membership options, explained in simple and friendly terms.
How to Get a on that ass Refund: Step by Step
If you purchased through direct debit bank account:
- Log in to your account on onthatass.com.
- Navigate to 'Memberships' in your account settings.
- Click the button labeled 'Pause or cancel membership' to initiate cancellation.
- Note the mandatory one-month notice period after cancellation before payments stop.
- After cancellation, immediately email customer service via the website chatbot or contact form requesting a refund for the last charge.
- Mention that the subscription renewed without prior notice.
- Explain if the service was unused during the renewed period.
- Request a refund based on these points.
- Wait for confirmation and refund processing from customer service.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then select 'Subscriptions.'
- Find and select the onthatass.com subscription.
- Tap 'Report a Problem' and choose the billing issue option.
- Use the messaging tip: "Mention that the subscription renewed without notice and the service was unused during the renewed period."
- Submit the refund request and wait for confirmation from Apple.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap your profile icon, then go to 'Payments & subscriptions' > 'Subscriptions.'
- Select the onthatass.com subscription.
- Tap 'Report a problem' and pick the refund reason related to unwanted renewal or unused service.
- Include messaging similar to: "The subscription renewed unexpectedly without notice, and I did not use the service during this period."
- Submit the request and wait for Google's response.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a on that ass Refund
- Pay via PayPal and use their dispute resolution for a swift refund.
- Cancel subscription immediately upon receiving the item or trial, ideally before the trial ends.
- Keep evidence of cancellation like screenshots or emails to contest charges.
- Escalate issues with customer service politely but firmly, referencing trial and cancellation terms.
- Highlight policy contradictions if the company claims late cancellation but site states immediate trial cancellation is possible.
- Act within the trial period to avoid monthly membership charges.
- Show evidence of non-delivery or delayed delivery if applicable, to support your refund claim.
- Engage public platforms like Reddit or Trustpilot to share your experience and sometimes provoke company response.
- Timing matters: Cancel on or before the last day of the trial and dispute charges promptly.
- Document all communication with customer service for evidence if matters escalate.
Why Do People Request Refunds from on that ass
- Not receiving the delivery
- Receiving an incorrect delivery
- Something goes wrong within 90 days of receipt
- Wrong size items are typically not refunded (customers are encouraged to give those away)
- Loyalty product returns must be unworn with attached label and refunds are given as shopping credit only
on that ass Refund Script
Script
Copy
Hello,
I'm writing to request a refund due to an incorrect charge on my account. After reviewing my recent orders, I noticed an unexpected billing issue that I believe needs to be addressed. I would appreciate your assistance in processing this refund as soon as possible.
Thank you for your help!
Best regards,
on that ass Refund Policy
On that ass offers a 90-day return guarantee for items that arrive incorrect or if something goes wrong within that timeframe. However, they do not accept returns for refunds; instead, customers can request a new product and will receive shopping credit within 14 days for future purchases.
The Easiest Way to Get a on that ass Refund
If you’re frustrated trying to get a refund from on that ass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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