Overview
Onnit is a company focused on helping people improve their physical, mental, and spiritual well-being through a variety of products and services. They offer natural supplements that support brain health, mood, sleep, digestion, immunity, and performance. Onnit also provides fitness equipment like kettlebells and home workout programs you can do on your own. Besides supplements and fitness gear, they have nutrition products such as protein powders and healthy fats. They also sell apparel and other gear related to fitness and wellness. Onnit creates educational content, podcasts, and community events to help people stay motivated and informed. They even have a subscription program for convenience and discounts. Overall, it's a one-stop shop for anyone wanting to feel better, get stronger, and live healthier.
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The information was directly gathered from Onnit's official website, covering their main product categories and services in a consumer-friendly way.
How to Get a Onnit Refund: Step by Step
If you purchased through Onnit.com directly:
- Go to onnit.com and log into your account.
- Navigate to your Account Dashboard and find your subscription or membership details.
- Locate and click the option to Cancel Subscription; cancellation is required before requesting a refund.
- After cancellation, use the Return/Refund Request Form available at onnit.com/return-refund to initiate your refund request.
- In the form, clearly specify your subscription or membership for which you want the refund.
- Submit the form and wait for Onnit's Customer Experience Team to contact you regarding your refund.
- If your order has not shipped yet, cancel the order and subscription promptly to qualify for a refund.
- If your order has shipped, contact Onnit Customer Experience at help@onnit.com or call 855-ONNIT-99 for refund assistance.
- For first-time formula purchases, mention the Keep-It™ Money Back Guarantee if applicable; note that no return is required for entry size supplements if you have tried them for at least two weeks.
- Emphasize if the subscription renewed without your notice or if the account was unused to strengthen your refund request.
Tips and Tricks for Getting a Onnit Refund
- Contact customer service promptly within the 30-day window to maximize your chances of a full refund.
- Be polite and calm when explaining why you want a refund; a respectful tone goes a long way.
- Clearly explain why the product wasn’t a good fit for you or mention any issues you experienced without over-explaining or contradicting yourself.
- Use the phrase "Keep-It™ Money Back Guarantee" when requesting your refund, especially for first-time formula purchases.
- Emphasize if a subscription renewed without your notice or if you have an unused account to increase refund chances.
- For defective or damaged products, describe the issue clearly and state your expectation for a replacement or refund; often no need to provide photos unless requested.
- Cancel any subscriptions before requesting a refund to avoid future charges and complications.
- If initial customer service response is unhelpful, escalate politely by asking to speak to a supervisor or for a review of your case.
- Follow up quickly if you do not receive timely responses to keep your refund request active.
- Be consistent in your communication and avoid contradicting details about your refund reasons.
- Highlight customer loyalty or past positive experiences as this has helped some users succeed in obtaining refunds.
- Use official channels: refund request form on onnit.com/return-refund, email help@onnit.com, or phone (855) 666-4899.
- Refunds generally don’t require returning products for core supplements under the Keep-It Guarantee, but unopened products within 90 days may be returned.
- Avoid delays by submitting refund requests and cancellations as soon as possible; don’t wait too close to or beyond the refund window.
Why Do People Request Refunds from Onnit
- First-time purchase dissatisfaction: Customers want refunds if a supplement is "not a fit" after giving it a fair shot, especially under the Keep-It Money Back Guarantee.
- Product quality issues: Defective products such as gear breaking or supplements causing adverse effects like stomach cramps, nausea, or vomiting.
- Unopened product returns: Customers return unopened supplements within 90 days with seals intact for a full refund.
- Delays and cancellations: Orders accepted and payments processed but delayed or cancelled due to out-of-stock or oversold items, especially fitness equipment.
- Poor customer service and communication: Complaints about delayed refunds, lack of response, disrespectful behavior, and ineffective coupon codes.
- Adverse reactions to supplements: Customers experience negative side effects from supplements and request refunds for those reasons.
- Unsolicited shipments and subscription issues: Customers complain about receiving unwanted products and difficulties canceling automatic orders.
- Refunds limited to product cost: Refunds typically do not cover shipping charges or discounts and are limited to one refund per product, per customer.
- Final sale exclusions: Fitness equipment and some other items are final sale and not eligible for return or refund.
Onnit Refund Script
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Hello Onnit Team,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent order. I noticed an accidental charge on my account that I was not expecting, which has caused some concern. I believe this may have been an oversight or a technical error during the checkout process.
Given the circumstances, I kindly request a refund for the charge. I have enjoyed your products in the past and appreciate the importance of customer satisfaction, so I hope we can resolve this quickly.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Onnit Refund Policy
Onnit's refund policy includes a 'Keep-It Money Back Guarantee' for first-time purchases of select core supplements, which allows for a full refund without needing to return the item. Unopened products can be returned within 90 days for a full refund, provided customers contact service and cover return shipping costs, while opened products may receive store credit based on customer service assessment. Additionally, fitness items are considered final sale and are not eligible for returns or refunds.
The Easiest Way to Get a Onnit Refund
If you’re frustrated trying to get a refund from Onnit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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