How to Get an Onsite Retailers Refund

If you purchased through the Onsite Retailers website:

1. Go to the Onsite Retailers website and log into your account using your credentials.
2. Navigate to the Account Settings section, usually found in the top-right corner under your profile picture.
3. Find the Billing or Membership tab on the left side of the screen.
4. Locate the Transaction History or Purchase History section.
5. Identify the specific transaction you wish to request a refund for and click on it.
6. Click on the Request Refund button or link, if available.
7. If prompted, fill out the refund request form with necessary details:
• State the reason for your refund clearly, mentioning that the service was unused or that you were not notified of the renewal date.
• Attach any relevant screenshots or documentation to support your claim.
8. Submit the refund request and take note of any confirmation number or email for tracking purposes.
9. Monitor your email for a response regarding your refund, which may take several business days.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Scroll down to find the Onsite Retailers subscription and tap on it.
5. Tap on Report a Problem under the subscription details.
6. Choose the Request a Refund option from the list.
7. Explain your reason for the refund request:
• Talk about how the service renewed without prior notice or that you haven't used it.
8. Submit your request and wait for a confirmation email from Apple.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap on the Menu icon (three horizontal lines in the upper left corner).
3. Tap on Subscriptions.
4. Select the Onsite Retailers subscription from the list.
5. Click on Report a Problem or Cancel Subscription.
6. Choose Request a Refund from the options provided.
7. Clearly state your reason for the refund:
• Emphasize a lack of notification about the renewal or that you did not utilize the service.
8. Complete the refund request form and submit.
9. Check your email for any updates regarding your request.

If you purchased through Roku:

1. Go to the Roku website and log into your account.
2. Click on Manage Account from the dropdown menu.
3. Select Subscriptions.
4. Locate the Onsite Retailers subscription and click on it.
5. Click on Manage your subscription.
6. Look for the option that says Request a Refund.
7. In your request detail, highlight your reasons for the refund:
• Stress that you weren’t alerted prior to renewal or that you haven't used the service at all.
8. Submit the request and keep an eye on your email for further instructions.

If you purchased through a different provider:

1. Visit the company's website associated with the billing.
2. Log into your account or reach out to customer service directly.
3. Request the necessary documentation to initiate a refund request.
4. In your communication, assert:
• That you were charged without notice or that the service was not utilized at all.
5. Follow their guidelines to complete the refund process.
6. Track your request through your email or account updates.