How to Get an OSV Refund

If you purchased through a Credit Card:

1. Log in to your online banking or credit card account.
2. Locate the transaction for the OSV membership or subscription.
3. Click on the transaction to view details, then select the option to dispute the charge.
4. Choose the reason for the dispute, such as ‘Unauthorized Charge’ or ‘Service Not Rendered’.
5. Provide any required information, including the date of the charge and description of the service.
6. Submit the dispute request and take note of any confirmation reference number for follow-up.

If you purchased through PayPal:

1. Log into your PayPal account.
2. Navigate to the ‘Activity’ page.
3. Find and select the transaction related to OSV.
4. Click on ‘Report a Problem’ next to the transaction details.
5. Select ‘Item Not Received’ or ‘Unauthorized Transaction’ based on your situation.
6. Provide a brief explanation, mentioning that the service was either not used or renewed without prior notice.
7. Submit your report, and keep track of any follow-up emails from PayPal.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID at the top, then select Subscriptions.
3. Find your OSV subscription from the list and tap on it.
4. Scroll down and select Report a Problem, which will redirect you to the Apple Support page.
5. Choose the relevant option that states the subscription renewed without your approval or mention that you have not used the service.
6. Complete the form providing details about why you believe the charge should be refunded.
7. Submit the report and check your email for confirmation from Apple regarding your request.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap on your profile icon, then select Payments and subscriptions.
3. Tap on Subscriptions and locate your OSV subscription.
4. Tap on it and select Report a Problem.
5. Choose an option that fits your situation, such as ‘Didn’t authorize’ or ‘Service not used’.
6. Fill out the form with details, mentioning lack of use or renewal surprise.
7. Submit your request and await a response via email from Google Play.

If you purchased through OSV’s website directly:

1. Go to the OSV website and log into your account.
2. Navigate to the Account Settings area.
3. Select Billing Information or My Memberships.
4. Look for an option to Request a Refund next to the transaction in question.
5. Clearly state you would like a refund for a charge you weren’t aware of or that you have not used the service.
6. Submit the refund request and watch for a confirmation email from OSV.