How to Get a Planet Play Refund

If you purchased through planetplay.com:

1. Visit planetplay.com and log in to your account.
2. Navigate to the 'Account' section.
3. Click on 'Billing Information' or 'Subscriptions.'
4. Select the subscription you wish to refund.
5. Look for an option labeled 'Request Refund' or 'Report an Issue.'
6. Fill out the refund request form with the following key points:
   • Mention that the subscription renewed without prior notice.
   • State that you have not used the service since the renewal.
   • Include any relevant transaction details, such as the date and amount charged.
7. Submit the refund request form.
8. Check your email regularly for a response from customer support regarding your refund request.

If you purchased through Apple:

1. Open the 'Settings' app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select 'Subscriptions.'
4. Tap on the Planet Play subscription you wish to cancel.
5. Choose 'Cancel Subscription' to stop future renewals.
6. Open the 'App Store' app.
7. Scroll down and tap on your account photo in the top right corner.
8. Select 'Purchased,' then find 'Planet Play.'
9. Tap on the subscription, scroll down, and click 'Report a Problem.'
10. Select the reason for your refund request. Use messaging such as:
    • “The subscription renewed without notice and I didn’t use it.”
    • “I intended to cancel but forgot before the renewal.”
11. Submit your refund request.
12. Monitor your email for Apple’s response to your request.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap on the menu icon (three lines) in the upper left corner.
3. Select 'Account' and then 'Purchase History.'
4. Find the transaction for your Planet Play subscription.
5. Tap on it and then select 'Refund.' If refund is not available, click 'Report a problem.'
6. Choose the option that best describes your situation.
   • “I didn’t recognize this charge.”
   • “The subscription renewed without my consent.”
7. Follow the prompts to submit your refund request.
8. Check your email for updates on your refund request.

If you purchased through Roku:

1. Press the Home button on your Roku remote.
2. Scroll down and select 'Streaming Channels.'
3. Select 'My Channels,' and locate Planet Play.
4. Highlight the channel and press the '*' button on your remote.
5. Select 'Manage Subscription.'
6. Choose 'Cancel Subscription' to prevent future charges.
7. Go to your email and find the confirmation of your payment from Roku.
8. Reply to that email or use the Roku support page to submit a question.
9. Mention in your message that:
   
   • The subscription renewed without prior notice.
   • You have not used the subscription since the renewal.
10. Submit your refund inquiry.
11. Wait for a response in your email inbox.

If you purchased through other methods (Gift Cards or Unrelated Charges):

1. Locate the receipt or confirmation email for your purchase.
2. Contact customer support directly using the contact form on the Planet Play website.
3. Provide your purchase details and refund request in the message box.
4. Utilize these phrases:
   • “I would like a refund for a purchase that I didn’t intend to expire.”
   • “Please refund me as this charge was unanticipated.”
5. Include your contact information for updates.
6. Submit your inquiry.
7. Keep an eye on your email for any communications regarding your request.