Overview
Pocket Gems, Inc. is a mobile game development company that creates fun and engaging games for smartphones and tablets. They focus on making games that tell interesting stories and let players explore different worlds. Some of their popular titles include interactive adventure games where you can make choices, play mini-games, and connect with characters. Whether you’re into romantic stories or action-packed adventures, Pocket Gems has something for everyone to enjoy on the go!
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The description is based on an overview of Pocket Gems, Inc. and their services as a mobile game developer, highlighting their focus on storytelling and engaging gameplay.
How to Get a Pocket Gems, Inc. Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the subscription for Pocket Gems, Inc..
- Tap on Cancel Subscription (if required for refund requests).
- Navigate back to the Apple ID screen.
- Tap on Purchase History.
- Locate the most recent charge from Pocket Gems and tap on it.
- Click on Report a Problem.
- Choose the reason for your refund request, such as “I didn’t authorize this charge” or “The subscription renewed without notice”.
- Submit your request, emphasizing that you have not used the account.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Profile Icon at the top right.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find your subscription to Pocket Gems, Inc. and tap on it.
- Tap on Cancel Subscription (if required for refund requests).
- Go back to the Payments & subscriptions menu.
- Select Budget & history.
- Locate the transaction related to Pocket Gems.
- Tap on the transaction and select Report a problem.
- Choose a reason such as “I didn’t intend to subscribe” or “The subscription was charged without my consent”.
- Submit your request, stressing the lack of usage of the app.
If you purchased through Roku:
- Go to the Roku website and sign in to your account.
- Click on Manage Account.
- Select My Subscriptions.
- Find the Pocket Gems subscription.
- Click on Cancel subscription (if required for refund requests).
- Visit the Roku Help page for refund requests.
- Fill out the required form or contact customer service, stating “I want a refund for a charge I didn’t recognize”.
- Emphasize your account was not in active use.
If you purchased through a website directly:
- Visit the Pocket Gems, Inc. website.
- Sign in to your account.
- Go to the Billing Section of your account.
- Locate the specific charge you wish to contest.
- Look for a Contact Us option or a Help Center link.
- Submit a request for a refund, mentioning “The charge appeared unexpectedly” or “I did not authorize the recent payment”.
- State that the service was unused.
Tips and Tricks for Getting a Pocket Gems, Inc. Refund
- Contact customer support through the in-game help feature for quicker responses.
- Be specific about what you’re asking for; include dates, transaction IDs, and relevant details.
- Use a polite but firm tone in your communication; avoid being overly emotional.
- Document everything; keep screenshots of your transactions and conversations.
- Escalate the issue if you don’t get a response—ask to speak to a supervisor or manager.
- Timing matters; try to contact during business hours for better chances of a swift response.
- Utilize social media platforms to publicly mention your issue, as companies often respond faster to public inquiries.
- Research common issues other users have faced to anticipate responses or objections.
- Consider a refund request letter template found online to structure your message properly.
- Be persistent; if your first request is denied, follow up after a few days with additional information or context.
Why Do People Request Refunds from Pocket Gems, Inc.
- Duplicate charges for in-game purchases.
- Unsatisfactory game performance or technical issues that hinder gameplay.
- Unauthorized transactions made without user consent.
- Not as described – in-game content differs significantly from what was promoted.
- Account bans or suspensions that affect legitimate purchases.
- Failure to receive purchased items or game currency.
- Inability to access the game due to user account problems.
- Changing mind about a purchase shortly after completion.
- Game removed from app store or discontinued.
- Lack of customer support in resolving issues or inquiries.
Pocket Gems, Inc. Refund Script
Script
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Dear Pocket Gems Support,
I hope this message finds you well. I am writing to bring attention to a billing issue I encountered recently. I was unexpectedly charged for in-game purchases that I did not intend to make. Despite my enjoyment of your games, I was disappointed by this accidental charge.
I kindly request a refund for this transaction. I appreciate your understanding and assistance in resolving this matter.
Thank you for your prompt attention to my request.
Best regards,
Pocket Gems, Inc. Refund Policy
Pocket Gems does not process refunds directly; instead, they direct users to the respective app stores for assistance. For iOS purchases, users should contact Apple Support to request a refund. For Android purchases made within the last 48 hours, users should contact Google Play Support. For purchases made more than 48 hours ago but less than 30 days ago, users can contact Pocket Gems' support team with the necessary purchase details for further assistance. Purchases made more than 30 days ago are ineligible for refunds.)
The Easiest Way to Get a Pocket Gems, Inc. Refund
If you’re frustrated trying to get a refund from Pocket Gems, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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